Implementation Specialist

Who we are looking for…

An Implementation Specialist supports the onboarding and training of clients during their initial implementation of Axxess products and services. This role plays an essential part in ensuring a smooth transition for clients by providing structured training, clear communication, and internal coordination. The Implementation Specialist works in close partnership with Implementation Consultants, Client Experience team members, and other internal teams to help drive successful adoption of Axxess solutions.

What you will experience…

• A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement
• Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Who we are...

Axxess is the leading global technology ecosystem transforming care in the home. Trusted by more than 10,000 organizations worldwide, Axxess empowers the delivery of care to more than 10 million patients through a network that helps providers operate more effectively in an increasingly complex healthcare environment. Using Axxess intelligence®, organizations gain actionable insights and automation embedded directly into their workflows, so they can operate more efficiently, make smarter decisions and pursue growth with confidence. Backed by industry-leading security and compliance certifications, Axxess remains a trusted partner to providers across the continuum of care. Axxess fosters a collaborative culture that fuels innovation and excellence, and is recognized nationally as a “Best Place to Work.”

What you will do…

• Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs
• Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff
• Help gather and validate client data, configuration preferences, and other key inputs needed for system setup
• Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards
• Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction
• Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants
• Develop working knowledge of Axxess products, services, and industry best practices

What you will bring…

• Bachelor’s degree required
• 3+ years of Home Health. Home Care, Hospice, or Palliative industry experience required
• Axxess experience preferred
• Experience in a support, training, or customer-facing role preferred
• Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance
• Proficient in using cloud-based systems and CRM tools
• Strong communication, time management, and organizational skills
• Ability to work effectively in a fast-paced, collaborative environment
• Occasional travel may be required for team meetings or client support (less than 25%)

If local to the Dallas-Fort Worth area, this role requires a hybrid work schedule, including a minimum of three days per week in the office.

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be legally authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE*

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