Implementation Specialist

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

How you'll make an impact

Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts. May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers / Producers with such things as service inquiries, claims, billing, and/or administrative issues. Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention. Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability. Involves no client geared travel with minimal face-to-face client interaction. May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.
About You

Required: Bachelor's degree and 1 year minimum of client coordination and/or claims management experience. License required.

Preferred:

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.
Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Required: Bachelor's degree and 1 year minimum of client coordination and/or claims management experience. License required.

Preferred:

Behaviors: Excellent verbal and written communication skills. Able to quickly determine critical issues.
Primarily focused on providing support to Sales and Account Management team on activities related to marketing, sales, and service of client and prospective client accounts. May be responsible for service/claim issues relating to clients/accounts in order to assist client facing Account Managers / Producers with such things as service inquiries, claims, billing, and/or administrative issues. Will coordinate and communicate team workflow and scheduling to maximize effectiveness of team efforts toward relationship building and client retention. Staff at this level work under direct supervision and generally perform work for clients of low to moderate complexity, with little discretion or decision-making capability. Involves no client geared travel with minimal face-to-face client interaction. May ultimately be assigned direct responsibility over a small group of clients for hands on training purposes.