Information Technology Specialist

JOB SUMMARY:

Under moderate supervision, diagnoses and solves hardware/software issues and network equipment (ie. Printers/telephone equipment) failures. Aids in the research and implementation of new IS related technology. Provides backup support for reception for answering the main telephone system. Provides telephone/voice mail technical and system support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Investigates/researches/resolves and monitors issues with computers equipment e.g. laptops, desktops and servers (i.e. Investigating server hard disk problems, monitor, mice and keyboards issues). Investigates/researches/resolves and monitors issues with the DSCN network equipment (i.e. network errors, printer/scanner issues, modem communication, switches). Maintains and supports associate applications (RSA tokens, Remote Access). Reports issues into tracking/ticket system in order to spot trends and underlying issues.
• Investigates/researches/resolves/monitors operating systems i.e. installation of new operating systems, errors with operating systems to compatibility issues. Installs department/site specific software. Investigates/researches/resolves/monitors all software applications (including department specific software). Diagnoses and solves special access services to associates. Provides training and assistance for special applications. Provides training and assistance to new associates. Reports issues into tracking/ticket system in order to spot trends and underlying issues.
• Troubleshoots any components of the network that potentially are causing problems and reports issue to NAITS. Responsible for performing daily tape back-up function and recording results of the tape backup information for future reference. Records warranty information for computers. Provides management with cost analysis information for budget purposes for warranty and licensing. Conducts software licensing tracking and inventory for DSCN desktops/servers. Cross references access control reports and verifies with department management of correct access control for department associates. Prepares reports for removal of departed associates and archiving of data.
• Researches and investigates information on new (Hardware/Software) technologies prior to the purchase and upgrading/installation. Analyzes information and prepares reports for management. Upon approval, prepares appropriate documentation ie. Purchase order, fixed asset request forms Creates project plans for implementation of technology /equipment.
• Backs up the receptionist and provides support to related activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Associate's degree in computer science, information technology, or related field
• 1+ years of related experience

SKILLS AND ABILITIES:

• Information technology diagnostic skills
• Demonstrated problem solving skills
• Demonstrated ability to foster and maintain relationships with an ability to work as part of a cross functional team
• Demonstrates a high level of accuracy, even under pressure
• Demonstrated time management and priority setting skills
• Proficiency in Microsoft Office products such as Word, Excel and PowerPoint
• Demonstrated ability to maintain confidential information

BENEFITS SUMMARY:

• Medical, Dental, Vision, Prescription Drug plans
• 401K with 4% Company Match
• Vacation/PTO and 13 paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs
• Company provided Life, Disability, ADD and Business Travel Insurance
• Various No Cost Wellness & Chronic Condition Management Programs
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
• Tuition Reimbursement
• Career Development and Ongoing Training
• Employee Assistance Program
• Employee Spotlight and Recognition Program
• Volunteer Opportunities
• Onsite Fitness Center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite Health Clinic and Pharmacy (vary by location)

Annual Salary: $60,000 – $76,000