Infrastructure Operations Engineer

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• Virtual Care Options
• HSA company match
• 2 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

Job Summary

The Infrastructure Operations Engineer is responsible for supporting reliable, secure infrastructure across on-premises data centers and cloud production environments. This position administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and partners with network, cloud, security, and application teams to maintain service availability.

Essential Duties and Responsibilities

• Managing Windows & Linux Production Environments
• Administer, monitor, and troubleshoot DNS services to support internal and external name resolution.
• Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health.
• Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement.
• Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring.
• Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery.
• Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues.
• Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers.
• Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms.
• Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records.
• Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement.
• Automation and Scripting Experience Required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum of a 2 Year / Associate Degree in Information Technology, Computer Science, Network Administration, or a related field; relevant professional experience may substitute for education.

Preferred 4 Year / Bachelors Degree and Microsoft, cloud, networking, or IT service management certifications are preferred.

Experience

Minimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies.

Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft Active Directory, Windows Server, Group Policy, identity, authentication, and related administrative tools.
• Practical understanding of DNS concepts, record management, zones, forwarding, resolution, and troubleshooting.
• Experience managing SSL/TLS certificates, certificate authorities, certificate chains, and renewal processes.
• Familiarity with on-premises data center operations, server hardware, virtualization, storage, power, cabling, and environmental monitoring.
• Foundational network knowledge, including TCP/IP, subnets, routing, switching, firewalls, load balancers, ports, and common diagnostic tools.
• Experience supporting production workloads in one or more major cloud platforms, such as Azure, AWS, or Google Cloud.
• Experience with Role Based Access /IAM Identity Access Management.
• Ability to analyze alerts, logs, metrics, and system behavior to isolate faults and restore services efficiently.
• Understanding of change, incident, problem, patch, backup, recovery, and configuration management practices.
• Ability to document technical procedures clearly and maintain accurate inventories, diagrams, and operational records.
• Strong prioritization, analytical thinking, ownership, and communication skills in a 24x7 production-support environment.
• Ability to work independently and collaboratively, follow security requirements, and coordinate effectively with internal teams and external vendors.
• Professional attitude, team player, good interpersonal communication skills and able to work across company departments.

Company Summary

Our Mission…Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:
Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.