Instructional Designer

Instructional Designer

For Auto Club Enterprises, this position is responsible for developing engaging and interactive training content for multiple business lines and multiple markets with identifiable learning objectives which promotes employee success in their role through engaging the learner. Responsible for developing a quality product including course materials (participant and facilitator), develops online content and assessments, integrates instructional technologies, troubleshoots and utilizes best practices. Will also be responsible for analyzing results by measuring the impact of the training designed (such as pre/post skills improvement, etc.) and leverage findings which may include identifying effectiveness, making changes, or building a case for future development.

Job Duties

• Develops online content, including writing outlines and scripts, using programming functionality, testing, evaluating, debugging, and uploading of content. Analyzes outcomes and presents information which measures, evaluates, and makes recommendations incorporating business practices into instructional design and sequencing of learning objectives. Uses instructional technologies to develop online content and assessment of knowledge; troubleshoots and utilizes best practices. Tests or pilots courses developed, identifies changes, makes required changes, and produces final product. Writes course descriptions for online library. Recommends instructional design standards, content to deliver, and program improvements based on analysis of training results.
• Develops course materials for participant and facilitator for live training delivery including workbooks, manuals, job aides, class activities/case studies, etc. Researches and determines training content. Recommends instructional design standards, content to deliver, and program improvements based on analysis of training results. Leverages training region which may require researching memberships, policies, etc. and updates training region so instructors can deliver effective and engaging class activities.
• Provides evaluative feedback regarding processes, delivery, and desired results in a manner the SMEs and/or Training Specialists can use to ensure employees’ future success resulting from learning. Identifies and prepares required reports, surveys, and evaluation documentation for areas of success and improvement and presents results to management.
• Trains employees in a roll-out environment, provides train-the-trainer to instructors, and/or gives demonstrations on training materials available.
• Participates in meetings with management and/or subject matter experts (SMEs) and assists in defining needs. Creates and presents training outlines and gains agreement to move forward with training plan.
• Follows a project plan with deadlines and keeps team informed.
• Revises existing course content as systems, products, procedures and requirements are updated and expanded.
• Identify emerging design, development, delivery, and technology trends for the development and delivery of training content. Work with ACE Technology Infrastructure team to stay knowledgeable and current on the latest ACE trends, technology, and best practices.
• Perform related duties including troubleshooting online course access and answer Help calls related to training and other duties as assigned.
• Recommends course content and delivery method. Responsible for creating desired outcomes using tools and expertise.
• Makes day-to-day decisions independently. May consult with Supervisor or Senior Instructional Designer on best course of action for non-routine items.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Experience in a service or sales environment, Club business function or
  related area. Preferred
• 1-3 years Cumulative experience using instructional technologies to develop online
  courses design for adult learning using the ADDIE or Kirkpatrick model,
  facilitating training via web conferencing and utilizing surveys/polls,
  facilitating virtual break-out rooms, etc. to engage virtual learners, and
  leading meetings to influence change. Preferred
• Demonstrate proactive and responsive solutions, seizing opportunities for continuous improvement in individual, team, and organizational performance.
• Strong one-on-one and group presentation and facilitation skills.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building are a must.
• Ability to self-manage and work independently.
• Excellent organizational and time management skills with the ability to multi-task and manage multiple projects simultaneously.
• Ability to work effectively with people from diverse backgrounds and different learning styles.
• Ability to develop content which influences, persuades, and directs learning so employees can be successful in their work environment.
• Requires research skills, analytical and problem solving skills, questioning and feedback skills.
• Requires customer service and sales orientation and commitment to quality, responsibility, high work standards, and initiative.
• Advanced knowledge of Microsoft Office software (Word, Excel, SharePoint, Outlook, PowerPoint, InfoPath).
• Advanced knowledge of Adobe software (PhotoShop, Acrobat, Captivate) and Action Scripting.
• Ability and willingness to work a flexible work schedule to accommodate meetings in different time zones, including early mornings, evenings, and some weekends.
• Regular and frequent travel within the state and ability to fly out-of-state when needed. Travel frequency dependent upon training projects and could include out-of-state travel for 6 weeks or more at a time.
• Continued learning / continuing education is required.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

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Remarkable benefits:

• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify