Intake Coordinator

Description

Odyssey House is seeking a full-time Intake Coordinator to join our Admissions team!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Location: Salt Lake City

Compensation: $19.00/hourly

Schedule: Monday - Friday: 10 am - 6 pm with some flexibility for evenings

Benefits Package: Equals to approximately $22,000

Includes - medical, dental, life, and disability insurance, flexible spending account, retirement plan, paid leave, employee assistance program, and education assistance.

Health and Welfare Benefits

• Health Insurance: Comprehensive medical, dental, vision, FSA, and long-/short-term disability coverage.
• 403(b) Retirement Plan: Immediate participation available; 100% employer match up to 6% after 1 year of service.
• Paid Time Off (PTO): Accrue up to 35 paid days off per year (with increased accrual rates after 1 year).
• Sick Leave Rollover: Convert half of your unused accrued sick time into extra vacation days at year-end.
• Sabbatical Program: Paid extended leave rewarded after 5 years of service.
• Employee Assistance Program (EAP): Confidential 24/7 support for mental health, financial advice, and personal well-being.

Perks

• Tuition Reimbursement: Up to $9,000 per year available for approved programs (subject to eligibility requirements).
• Continuing Education: Opportunities for paid training and professional development, subject to manager approval and eligibility.
• On-Demand Pay: Access earned wages before payday via our payroll provider, Paylocity (managed directly through Paylocity; terms apply).
• Transit Pass: Free UTA pass provided for your daily work commute.
• Monthly Incentives: Regular performance awards and team recognition.
• Casual Work Environment: Relaxed, casual dress code and workplace culture.

We are seeking a highly motivated and detail-oriented individual to join our team as an Intake Specialist. The ideal candidate will conduct client screenings, coordinate referrals, and create client files. In addition, the Intake Specialist will complete QA activities, maintain admission paperwork in compliance with agency needs, and guide new admits and family members through the admission process.

Responsibilities:

• Conduct client screenings and provide general program information
• Add all collateral contacts and create release information according to agency policy
• Assist with the coordination of referral if the client is not appropriate for care
• Create client files for new admits
• Complete QA activities to ensure client files and admission paperwork are completed accurately and consistently
• Communicate and complete training with coworkers on QA issues that arise
• Maintain admission paperwork to comply with program and agency needs
• Identify and solve barriers to treatment for potential clients
• Coordinate admission of clients with the Admissions Therapist
• Collection of collateral records
• Participate in the Admissions Department meetings
• Enter client funding and ensure accuracy
• Other duties as assigned

Requirements

Must-Have Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred
• A valid driver's license and clean driving history (this position requires candidates to drive Odyssey House vehicles. Odyssey House will verify driver eligibility by reviewing annual Motor Vehicle Registrations. If offered the position, you authorize Odyssey House to review your Motor Vehicle Registration records to determine eligibility to drive for Odyssey House)
• 2+ years of experience in healthcare or social services, preferably in admissions or a related field
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Knowledge of Microsoft Office and other computer applications
• Ability to maintain confidentiality and adhere to agency policies and procedures

If you are passionate about helping individuals access quality healthcare and social services, and you possess the qualifications and skills listed above, we encourage you to apply for this exciting opportunity!

Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times.

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.