Intake Coordinator

NELC is one of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 57 hospital systems in Maine, New Hampshire, Massachusetts, and Vermont. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our member hospitals, NELC provides patient focused care.

For more information, visit our website at www.nelifecare.org.

New England Life Care currently has openings for full time Intake Coordinators. These are hourly, non-exempt roles with normal Monday – Friday schedules from 8am - 5pm. Once fully trained, there is a requirement to participate in the with weekend rotation, which is typically once every three to six weeks. Training is 100% on site. Partial work from home may be available after fully trained.

Summary:

The is an entry level position, with responsibility for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a Sr. Intake Coordinator designated as an official mentor.

The Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:

Lead Intake Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits:

• Health insurance
• Career Ladders
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Primary Responsibilities:

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing.
• Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
• Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
• Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge.
• Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
• Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
• Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
• Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
• Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc...)
• Follows NELC policies & procedures in the normal conduction of company business.
• Will develop skills in understanding insurance coverage with the guidance of Senior Intake Coordinator and/or Supervisor.

Professional Requirements:

• Good Communication skills both verbally and written
• Good organizational skills
• Good customer service skills
• Attention to detail
• Positive, team player a must.
• Must be able to work holidays on a rotating schedule.
• Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

Preferred Experience

• Knowledge of HIPAA Privacy and Security Regulations
• 4–5 years healthcare administrative experience
• Associates degree
• Medical terminology

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An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE

Monday – Friday schedules from 8am - 5pm. Once fully trained, there is a requirement to participate in the with weekend rotation, which is typically once every three to six weeks. Training is 100% on site. Partial work from home may be available after fully trained.