IT Analyst

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

Position Summary

The IT Analyst serves as the primary on-site liaison between the manufacturing facility and global IT support services. This role is responsible for ensuring stable and efficient IT operations at the local plant while coordinating with regional and global IT teams to support infrastructure, applications, manufacturing systems, and end-user services.

The IT Analyst provides hands-on technical support for plant operations, supports manufacturing-related technologies, and ensures alignment with corporate IT standards, cybersecurity policies, and operational objectives. The role requires strong communication, coordination, troubleshooting, and customer service skills within a fast-paced manufacturing environment.

Site IT Operations & Support

• Act as the primary local point of contact for all IT-related activities at the manufacturing site.
• Coordinate with global IT support teams, infrastructure teams, cybersecurity teams, and application owners to resolve incidents and service requests.
• Provide local hands-on support for desktops, laptops, printers, mobile devices, conference room technologies, and related peripherals.
• Support plant floor technologies including manufacturing workstations, scanners, label printers
• Ensure timely escalation and follow-up of issues impacting production or business operations.

Manufacturing Systems Support

• Support functional owners with MES, SAP integrations, SCADA, LIMS, barcode systems, and other operational technologies.
• Assist with system upgrades, testing, deployments, and validation activities within the manufacturing environment.
• Support manufacturing data collection and connectivity between equipment and enterprise systems.

Infrastructure & Network Coordination

• Assist with local network, server, wireless, and telecom support activities in coordination with corporate infrastructure teams.
• Support installation and replacement of IT hardware including switches, access points, UPS systems, and plant-floor devices.
• Coordinate with vendors and contractors performing local IT-related work.
• Participate in disaster recovery, backup verification, and business continuity activities, discussions etc as a local point of contact.

Cybersecurity & Compliance

• Ensure compliance with corporate IT security standards and policies.
• Support cybersecurity initiatives including patching coordination, endpoint protection, vulnerability remediation, and access control reviews.
• Report security incidents and support investigations when required.
• Promote cybersecurity awareness among local users.

Project & Continuous Improvement Support

• Support local and global IT projects impacting the site.
• Assist with office expansions, production line deployments, infrastructure upgrades, and system migrations.
• Identify opportunities for process improvements and operational efficiencies.
• Maintain accurate IT asset inventory and documentation for the site.

Communication & Stakeholder Management

• Serve as the communication bridge between plant leadership and global IT organizations.
• Provide regular updates regarding incidents, outages, project activities, and operational risks.
• Build strong working relationships with local functions, departments, etc.
• Support IT governance and standardization initiatives across the organization.

Working Environment

• Manufacturing and office environment with regular interaction on the production floor.
• May require occasional after-hours or weekend support during outages, upgrades, or project implementations.
• Some travel may be required to support regional sites or corporate initiatives.

Key Success Factors

• Maintain stable and reliable IT operations supporting plant productivity.
• Ensure strong alignment between local business needs and global IT standards.
• Provide responsive support for manufacturing-critical systems and users.
• Drive continuous improvement, operational efficiency, and cybersecurity compliance.

Qualifications

Education

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field preferred.

Experience

• 3–7 years of experience in IT support within a manufacturing or industrial environment.
• Experience supporting manufacturing systems and plant-floor technologies preferred.
• Experience working with enterprise environments and global IT organizations.

Technical Skills

• Knowledge of Windows operating systems and Microsoft 365 technologies.
• Basic understanding of networking, wireless infrastructure, and server environments.
• Familiarity with manufacturing systems such as MES, SAP, SCADA, or industrial applications.
• Experience with IT service management platforms such as ServiceNow preferred.
• Understanding of cybersecurity and IT governance best practices.

Soft Skills

• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently while coordinating across multiple teams.
• Strong organizational and documentation skills.
• Ability to prioritize issues in a production-critical environment.

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.

www.datwyler.com