IT Analyst

Description

IT Analyst

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) – with Employer Contribution

South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

Over 20,000 Students

11 Campuses

Competency Based Education

Online

IT Analyst Responsibilities:

• Own the IT onboarding and offboarding process, ensuring new employees receive the required hardware, technology, accounts, and documentation.
• Collaborate with all relevant departments to ensure the onboarding and offboarding processes are efficient.
• Maintain a complete and accurate inventory of institutional IT assets, including hardware, software, and peripherals.
• Manage software approval workflow and associated documentation.
• Manage lifecycle processes for all technology assets, including procurement, deployment, replacement, and decommissioning.
• Own all software license management activities, including renewal tracking, compliance oversight, and vendor coordination. (Zoom, Microsoft, Adobe)
• Manage IT vendor relationships.
• Manage and monitor IT costs for all IT services, hardware, and software to ensure financial accountability and budgeting accuracy.
• Own the IT documentation process by creating, updating, and maintaining comprehensive documentation for systems, processes, and institutional IT standards.
• Own the IT software and hardware procurement process, including requests, approvals, purchasing coordination, and tracking.
• Own the Software Approval process, coordinating with requestors, IT leadership, and functional stakeholders to evaluate, approve, and document software solutions.
• Support IT initiatives and projects assigned to ensure consistent standards across all technological operations.
• Collaborate with IT staff and institutional stakeholders to ensure accurate information, consistent processes, and reliable service delivery.
• Complex Cognitive activities
• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education:

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.

Experience:

• Five years of proven experience in IT operations, IT procurement, IT project management, IT service desk, or a related role