IT Manager

OUR VISION

To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.

OUR MISSION

To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high-quality comprehensive patient-centered care.

OUR VALUE PROPOSITION

To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.

JOB TITLE: IT Manager

REPORTS TO: Chief Financial Officer

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

RESPONSIBILITIES:

IT Operations Management

• Oversee IT operations, including networks, servers, cloud services, telephony, and end-user support.
• Ensure maximum up-time and performance of IT systems and infrastructure.
• Monitor and maintain hardware, software, and telecommunications systems.
• Manage IT related disaster recovery, and business continuity plans.

Team Leadership:

• Provide leadership, mentor, and supervise the IT team, fostering a culture of continuous learning and technical excellence.
• Oversee the day-to-day activities of the IT department, ensuring efficient and effective operations.
• Assign tasks, manage workloads, and conduct performance evaluations.
• Demonstrates a hands-on leadership approach, with the ability to transition from strategic planning and team management to direct technical execution when business needs require.

Technical Expertise:

• Serve as the lead technician, providing technical support and expertise to resolve complex issues.
• Stay abreast of the latest trends and advancements in IT to recommend and implement innovative solutions. Coordinate any/all changes with Managed Services Provider (MSP).
• Employ a proactive IT approach through continuous monitoring, preventive maintenance, and issue prevention to minimize issues and enhance reliability.

Project Management:

• Lead IT projects from initiation to completion, ensuring they are delivered on time and within budget and communicate changes.
• Collaborate with other departments to identify and address technology needs, coordinate with Harmony Executives and MSP.
• Coordinate system upgrades, migrations, and new technology implementations.
• Manage budgets, timelines and resources.

Vendor Management:

• Evaluate and recommend technology solutions that provide business value and cost efficiency.
• Negotiate contracts and manage relationships with vendors and service providers.
• Develop and manage IT budgets across sites and various programs.

Strategic Planning:

• Develop and execute an organizational IT strategic roadmap, ensuring technology initiatives align with business goals and long-term growth objectives. .Identify opportunities for process improvement through technology.

Communications

• Serve as the primary liaison between IT and leadership, translating technical concepts into clear, actionable business solutions.
• Communicate technology strategies, project updates and performance metrics to executive leadership.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience with Microsoft 365, Azure, and Active Directory.
• Strong understanding of networking design and security concepts for LAN, WAN, and Wi-Fi.
• VOIP Telephony including call center support.
• Proven experience as an IT manager or lead technician in a fast-paced environment.
• Experience with enterprise software support in a large environment.
• Project management experience and the ability to manage multiple tasks and projects simultaneously.
• Must have the ability to travel to other sites as needed
• Previous healthcare experience a plus