IT Manager

FLSA: Exempt (Salary) REVISED: 07/22/2025

REPORTS TO: Director of Finance REVIEWED: 03/25/2024

SUPERVISES: IT Staff

Position Summary:

Manages the installation, configuration, operation, and maintenance of all hardware, software, and related infrastructure. Responsible for all aspects of complex projects and operational systems utilized in the Organization.

Essential Duties and Responsibilities:

• Directly and indirectly, supervise all IT staff. Responsible for the hiring and training of staff, and regularly review and evaluate job performance; responsible for assuring that proper policies and procedures are followed; address team member concerns; complete and perform annual team member performance reviews.
• Delegate responsibilities within the IT department for the purpose of increasing the overall efficiency of the department.
• Prepare and monitor the yearly budget for the IT department.
• Provide Subject Matter Expertise for business functions and configuration of application systems.
• Develop functional specifications to meet business requirements.
• Develop criteria for supporting developed business solutions.
• Develop solutions that include system development, process improvement, organizational change, technical and strategic, and policy development.
• Oversee efforts of staff to locate, assess, install, test, and maintain computer software systems.
• Oversee conversions and upgrades to application systems.
• Consult with management to determine information requirements and to determine priorities and parameters of new projects; discuss system capacity and equipment acquisitions.
• Review project feasibility studies and establish work standards.
• Maintain a system to inform management of project status and any deviation from goals.
• Contract with and supervise management, technician specialists, or vendors to solve problems.
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to ascertain costs and plan operating changes.
• Oversee technical projects such as writing equipment specifications or developing computer programs for specified applications.
• Maintain and stay abreast of the latest computer programs/innovations.
• Set, manage, and maintain database access and standards; including diagnosing and troubleshooting database errors.
• Set and maintain optimal database security and performance standards.
• Install, upgrade, and maintain database applications.
• Create and manage database reports, visualizations, and dashboards.
• Contributes to the efficiency and effectiveness of the organization’s service to its guests by offering suggestions and participating as an active member of a work team.
• Provides responsive, meaningful, and compassionate service to all guests
• Other duties as assigned.

Education and Experience Requirements:

• Equivalent to a Bachelor’s Degree in a closely related field.
• Two (2) years of system administration experience.
• Two (2) years of managerial experience.
• An equivalent combination of formal education and appropriate related experience may be considered.

License & Certification Requirements:

• Some positions may require the incumbent to be at least 21 years of age and possess and maintain a valid Class C Nevada Driver License. For these positions, incumbents under age 25 must possess and maintain a clean driving record, and be licensed for at least three years prior. Those over age 25 must possess and maintain a safe driving record that will allow for acceptable insurance risk to the Foundation.

Required Knowledge and Skills:

Knowledge of:

• MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, and other basic computer-related skills.
• SQL and SQL server tools.
• Operational principles and characteristics of telecommunications, personal computers, and related peripheral equipment.
• Record keeping principles and practices.
• Techniques for troubleshooting and problem-solving over the telephone.
• Operational principles of local area networks.
• Techniques for customer problem analysis and problem-solving over the telephone.
• Techniques for dealing with a variety of individuals at all levels of responsibility, in person and over the telephone.
• Communicating effectively in oral and written forms.

Skill in:

• Understanding and using a variety of telecommunications equipment, personal computer hardware, and software.
• Analyzing computer operational problems and effecting solutions over the telephone.
• Defining and resolving difficult, technical telecommunications and/or computer operational problems.
• Maintaining accurate records of work performed.
• Preparing clear and concise reports, instructions and other written materials.
• Working without close supervision in standard work situations.
• Organizing own work, setting priorities, and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

Working Conditions and Physical Effort:

Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures.

All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding guest service, and accept responsibility for maintaining our culture of philanthropy.

This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job.