IT Specialist

HBITS: HBITS-08-15042

Junior, IT Specialist

30 month contract

Interview: In-person

Work model: 100% Office (No telecommuting stated)

--- Project Description ---
The candidate for this position will provide technical support for hardware
and software. This position will deliver high-quality service to end users
and ensure service support and delivery are in place to meet the
agency's business needs.

--- Day-to-Day Tasks ---
1. Taking care of level 2 tickets (and level 1 when necessary ex: answer
phone, create tickets). Tasks include but not limited to: onboarding new
staff (equipment deployment), offboarding staff, training state staff,
providing support for issues that need to be escalated and completed in
a timely manner.
2. Utilize PowerShell scripting to maximize productivity of platform
management.
3. Administer corporate mobile device management solution.
4. Maintain platform security and compliance in alignment with agency's
cyber security program to protect data.
5. Test Group Policies and updates for endpoint OS.
6. Utilize standard enterprise tools to develop or implement infrastructure
hardware, software, or other technical components.
7. Provide preventative maintenance, troubleshooting and quickly resolve
routine problems to ensure infrastructure stability.
8. Work alongside business operations teams, project management teams,
and additional IT teams to coordinate work efforts and establish
processes.
9. Perform system software and hardware upgrades and changes;
including planning, scheduling, testing and coordination.
10. Monitor, measure, and test current/new infrastructure products and
services.
11. Provide preventative maintenance, troubleshooting and quickly resolve
routine problems to ensure infrastructure stability.
12. Monitor, measure, and test current/new infrastructure products and
services.
13. Perform operational, project, and support tasks with little to no
supervision, while meeting or exceeding SLAs and performance
expectations.
14. Develop and ensure deployment documentation such as design and
environment specifications, user and technical manuals, and process
documentation.
15. Use of remote access technologies (VPN, terminal services)
16. Collaborate with internal and external application support, systems
infrastructure, security, network, telecom, and service desk departments
to deliver the best desktop experience to the enterprise.

--- Required Qualifications ---
• 36 Months experience in the field of Desktop Support
• 36 Months experience with technical approaches in design, build testing,
and debugging problems.
• 36 Months experience in mobile device management (MDM) solutions.
• 36 Months experience with Active Directory group policy standards
• 36 Months experience with Networking concepts (DHCP, VLANs, ACLs,
Firewalls, etc).
• 36 Months of Windows 7 & 10 experience including 64 bit operating
systems.
• 36 Months of experience with Window image deployment using MDT.
• 36 Months of experience with client-based security management tools
including anti-virus, PKI, HDD encryption, and general client based security
hardening.
• 36 Months of scripting language experience - Power Shell preferred
• 36 Months of engineer experience: research, analysis, planning and
implementation.
• Certifications relevant to MS Windows
• 36 Months experience with advanced troubleshooting and support for VPN,
2 Factor Authentication, and network printing.
• 36 Months active Directory management experience
• 36 Months experience with cyber security best practices and compliance
• 36 Months experience with Intel workstation hardware and operating
systems
• 36 Months of experience of analytical and problem-solving abilities dealing
with hardware and software issues.

MVP Consulting Plus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities during the application process.