IT Support Specialist

📍 HOMAGE HQ - Columbus, OH 43215

Overview

Position Type:

Full Time

Job Shift:

Day

Travel Percentage:

None

Description

Who We Are

Since 2007, through crafted design, deep-cut storytelling, and LEGENDARY COMFORT™, we've been helping fans pay homage to the people, places, and moments that matter most to them. Our iconic "H" is a way to wear your heart on your sleeve. For the team you love, the player you idolize, or the city you call home. For a favorite movie or moment or memory you can't help but share. Wear HOMAGE and show what you love.

Our Mission

We help you pay homage to the people, places, and moments that matter.

Our Values

Treat People Well | Finish The Play | Chase Curiosity

What kind of benefits do HOMAGE team members receive?

• The opportunity to be a part of collaborative, fun team environment
• Medical, dental, and vision insurance coverage
• Life insurance paid 100% by HOMAGE with the opportunity to purchase additional coverage
• 401k with Employer Match
• Employee Assistance Program
• Career growth and development
• Unlimited Vacation Time
• Paid Parental Leave
• Paid holidays
• Team Member discount on HOMAGE products

HOMAGE will make reasonable accommodations for team members for known physical or mental limitations unless the accommodation would impose an undue hardship on the operation of our business.

HOMAGE is an equal opportunity employer.

Candidates should have the legal right to work in the United States.

Are you ready to make HOMAGE a part of your story? Apply today!

POSITION SUMMARY

The HOMAGE IT Support Specialist will provide technical assistance, support, and troubleshooting for team member’s hardware, software, and network-related issues. As an IT Support Specialist, they will ensure that all IT systems function efficiently and effectively to support daily business operations. They play a critical role in maintaining IT infrastructure, setting up new systems, and contributing to the overall improvement of our IT services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide first-line support to end users for technical issues related to hardware, software, and network systems, responding to requests via phone, email, or in-person.
• Diagnose and resolve issues related to operating systems, applications, networks, printers, and other IT equipment.
• Set up and configure new hardware and software, ensuring all systems are up to date and running efficiently.
• Assist in training staff on software applications, hardware usage, and IT security best practices.
• Regularly monitor IT systems to identify potential issues, perform maintenance tasks, and ensure network security.
• Maintain accurate records of support tickets, troubleshooting steps, resolutions, and user interactions.
• Document internal procedures and maintain a knowledge base.
• Work closely with the IT team to implement upgrades, troubleshoot more complex issues, and contribute to system enhancements.
• Track and prioritize IT support tickets, ensuring timely resolution and customer satisfaction.
• Maintain inventory of IT equipment, including computers, peripherals, software licenses, and other assets.
• Provide remote support for users working off-site or from home when necessary.
• Other related duties as assigned.

Qualifications

QUALIFICATIONS

• Associate’s degree or equivalent experience in Information Technology, Computer Science, or related field.
• Minimum of 2 years of IT support or helpdesk experience, providing technical support in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with office productivity tools (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of networking concepts, TCP/IP, VPNs, and firewalls.
• Experience with Active Directory, Exchange, and remote desktop tools.
• Basic knowledge of IT security best practices and protocols.
• Excellent troubleshooting skills with the ability to quickly identify issues and implement solutions.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Excellent customer service skills, with a focus on providing a positive user experience.