IT Support Specialist

Company Description

The Jackson Clinics Physical Therapy is a nationally recognized orthopedic and sports medicine physical therapy group serving Northern Virginia.

As a physical therapist-owned outpatient practice, we're committed to delivering an exceptional level of care and an outstanding patient experience. Behind that commitment is a team of dedicated professionals and innovative technology that help drive our organization forward.

We believe technology plays an essential role in supporting our people, improving operational efficiency, and creating seamless experiences for both patients and team members. Our IT Support Specialist helps ensure our systems, infrastructure, and technology solutions empower our organization to deliver on its mission.

Job Description

IT Support Specialist

Location: Northern Virginia (Multiple Clinic Locations)

Travel Required: Yes – Regular travel between clinic locations throughout Northern Virginia

Position Type: Part-time without benefits – Hourly

Pay Range: $18-21/hr.

Position Summary

We are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.

The ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands-on technical support.

Essential Responsibilities

• Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.
• Set up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory).
• Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment.
• Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.
• Set up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment.
• Maintain and support printers, scanners, copiers, and other clinic technology systems.
• Assist with network connectivity issues, including Wi-Fi, LAN, VPN, and internet access troubleshooting.
• Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.
• Support Vonage Phone systems and other communication platforms.
• Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
• Monitor system performance and identify recurring technical issues, escalating trends and concerns to upper management.
• Provide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices.
• Maintain inventory records for IT assets, equipment, and software licenses.
• Travel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance.
• Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.
• Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.
• Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews.
• Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.
• Perform other IT support duties as assigned.

Qualifications

Required

• CompTIA A+ certification.
• Network++ Certification.
• Basic knowledge of Microsoft 365 applications and administration.
• Understanding of Windows 10/11 operating systems.
• Familiarity with computer hardware, printers, and networking fundamentals.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between clinic locations.

Preferred

• Associate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience.
• Microsoft 365 Fundamentals (MS-900) certification.
• Experience supporting Microsoft Teams, SharePoint, or OneDrive.
• Experience with ticketing systems and remote support tools.
• Knowledge of healthcare or multi-site business environments.

Physical Requirements

• Ability to lift and transport IT equipment up to 50 pounds.
• Ability to travel between multiple clinic locations throughout the workweek.
• Ability to work in both office and clinical environments.

Additional Information

Benefits

• Mileage reimbursement for business travel
• 401(k)