IT Support Specialist

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we are currently seeking a dedicated IT Support Specialist to join our team. This position will be remote, but travel to an EmergeOrtho office may be required depending on need. The IT Support Specialist provides both remote and on-site technical support to providers and other staff members. This role serves as the first point of contact for IT-related issues, offering customer service-focused assistance to resolve technical problems, manage user access across systems, maintain IT asset records, and support procurement processes. The specialist has a critical role in cybersecurity monitoring, incident response, and compliance support. The specialist promotes efficient utilization of resources while maintaining a high level of customer satisfaction.

*This position will support locations throughout Carteret and Onslow Counties. Travel is required.

Qualifications and Experience

• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of 2 years of experience in a medical office environment is preferred
• Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network equipment, communications equipment, etc.)
• Knowledge of client/server system concepts
• Knowledge of networking design concepts
• Ability to install and configure computer equipment (e.g., computer, network, communications, etc.)
• Ability to adapt to rapidly developing and changing technology
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands
• Ability to maintain composure when confronted with stressful situations
• Ability to establish and maintain effective working relationships with co-workers and providers
• Excellent interpersonal and communication skills

Responsibilities include but are not limited to, the following

• Interface with providers and staff members to troubleshoot hardware and software problems
• Create support trouble tickets for all support-related issues
• Install and configure software and computer systems
• Analyze records and logs to spot underlying trends and issues
• Support the implementation of new solutions and applications
• Participate in the testing and evaluation of new applications and processes
• Assist in password or login problems with corporate applications and systems
• Participate in business-wide meetings, providing insight and recommendations for technical duties performed

Other

• Follows all applicable department and practice policies and procedures
• Participates in professional development activities and maintains professional affiliations
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions
• Maintains reliable attendance consistent with operational needs and job requirements
• Complies with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion.?https://emergeortho.com/non-discrimination-notice/

Benefits:

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program
• For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/

Note: Available benefits based on hours worked per week.