IT Systems Administrator

About the Department

This centralized State Information Technology Services Division (SITSD) position within the Department of Administration provides direct IT support to the Department of Commerce. The successful candidate will work onsite at the Department of Commerce and will support its employees. Learn more about the Department of Commerce here.

The State Information Technology Services Division's (SITSD) vision is to provide exceptional experiences through technology provided by empowered people, secure interactions, and valued services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.

What is this career opportunity?

SITSD is looking for an IT Systems Support & Systems Administrator for the Department of Commerce. The position is responsible for advanced endpoint and systems administration in a primarily virtual and cloud-hosted environment, including coordination of Department of Commerce virtual servers, lifecycle tracking of operating systems and applications, centralized patching and application deployment, and security administration and reporting for key agency systems. The position also serves as the highest level of technical support (Tier 3) for complex endpoint issues across Windows, macOS, and mobile devices, providing backup and overflow support to the primary user support position.

What are we looking for?

The successful candidate should be able to demonstrate the following qualifying skills:

• Proven ability to install, configure, and maintain Windows, macOS, mobile devices, servers, and Active Directory in virtual, hybrid, and cloud environments.
• Strong ability to find the cause of complex user, server, and network issues and resolve them using logs, performance monitoring, and sound troubleshooting methods.
• Ability to access controls, identity and access management, multifactor authentication, audit logging, incident response, and support compliance and audit requests.
• Deploy patches and software, track licenses, and plan upgrades and end-of-life replacements.
• Strong ability to support business critical users, explain technical risks and changes in plain language, and document issues accurately.
• Strong relationship management including knowing when to communicate and collaborate with multiple stakeholders; such as infrastructure teams, vendors, and staff, who have competing deadlines.

If you have a combination of the skills outlined above and a desire to serve Montanans, we encourage you to apply.

Does this sound like you? Please tell us how and why by submitting your resume and cover letter. In your cover letter, please explain why you want to join our team to work in this position. (Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)

What can you expect from us in return for your work with our agency?
Look here to see the additional benefits! They include:
o Work/life Balance
o Health Coverage
o Retirement plans
o Paid Vacation and Sick Leave and Holidays
o And more…

Public Service Loan Forgiveness (PSLF) – Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of
• This position requires successful completion of a criminal background check.
• Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.
• In this position you will be afforded the opportunity to telework, however there will be required weekly in office day(s) in Helena. Specific conditions will be outlined as part of the job offer and must adhere to state policy.
• This agency participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here.