IT Systems Administrator

IT Systems Administrator

Full Time (40 Hours)

Monday - Friday

Headquarters

630 Trade Center Drive

Las Vegas, NV 89119

PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions – For Life,” by providing outstanding service to both members and internal members.

• To deliver service in alignment with our Service Commitments:
  • I will earn respect and build trust by acting with integrity in every situation.
  • I will understand my role in supporting the team to achieve our purpose.
  • I will focus on people over products and build lasting relationships.
  • I will take ownership and accept responsibility.
  • I will treat my coworkers with the same high standards as I treat my member.
  • I will continuously look for ways to improve myself, my credit union, and my community.
  • I will accept there is no “they”. We are one working toward the same mission.
  • I will commit to the core values.
• Meet all established service goals.

SUMMARY:
Under the direction of the IS Manager, the IT Systems Administrator will work along aside the IS Team to provide application support for all SSSCU systems. Oversight of key systems such as:

• Symitar Host
• Cloud VOIP Solution (RingCentral)
• Diebold and NCR ATMs
• Lending and Collection Platforms (Encompass, Temenos)
• Data Protection Solution (Commvault)
• Other system applications as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• ATM Support;
  • Support all SSSCU ATMs to ensure they meet industry and organizational standards and arranges for upgrades when needed.
  • Recommend to IS Manager replacement or significant upgrades as needed.
  • Produce and maintain detailed technical documentation for ATM fleet.
  • Work closely with other IT staff and service affiliates as necessary to ensure uninterrupted ATM services and to solve day-to-day operational issues.
  • Consults with others (internal management and external vendors) about issues such as equipment performance, output quality, and maintenance schedule.
  • Maintain relationships with key ATM and IT vendors
  • Assists Network team in troubleshooting WAN/LAN/Internet problems as it relates to ATM network
  • Remains abreast of computer technology with an emphasis on ATMs
  • Serve as cornerstone for escalating server issues; provide timely response to employee escalations.
  • Perform other duties, as assigned.
• Application Support Responsibilities:
  • Providing software application support under the supervision of the IS Manager.
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with internal users to improve application performance.
  • Establishing the root causes of application errors.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to users in other departments.
  • Perform application upgrades, maintenance fixes, and vendor-supplied patches and ensure all applications are up to date and running as expected.
  • Maintaining and updating technical documents and procedures
• VOIP System;
  • Oversees all aspects if credit union telecommunication system(s).
  • Analyzes telecommunication needs from both user and technical points of view.
  • Install, troubleshoot, repair, and maintain telecommunication equipment and services.
  • Identify future telecommunication technology opportunities and their application to the business.
  • Manage all call flows to support the needs of departments and call menus
  • Administer add, moves, changes to telecommunication systems
  • Maintain and audit telecommunication user and device accounts on a regular basis
  • Check help desk tickets for entries on telecommunication issues; prioritize and respond to help desk tickets as, appropriate.
  • Produce and maintain detailed technical documentation for telecommunication system.
• Helpdesk;
  • Manage self in helpdesk queue to help assists end users with network, hardware, and software problems, either by telephone or on-site support when possible.
  • Create tracking tickets for incoming requests and, as necessary, assign to appropriate area for resolution. Monitor tickets for timely completion.
  • Works closely with other IT staff in an efficient and effective manner to reach department goals.
  • Works with users at all levels of the organization as required analyzing and defining system requirements and business processes and recommends solutions necessary to solve business problems.
  • Coordinate the repair of defective equipment with our service provider maintaining inventory of all items in service.
  • Responds to service calls which may include travel to appropriate branch locations.
  • Perform other duties, as assigned.

EDUCATION and/or EXPERIENCE:
High School degree with a minimum of three years related experience and/or training; or equivalent combination of education and experience. Some college preferred. Strong understanding of application support, telecommunication PBX Systems and knowledge of Voice over IP. Possess strong writing skills, professional-level grammar, spelling, and communication skills. Excellent project management skills and ability to prioritize. Strong attention to detail, highly organized.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE