IT Technician

JOB DESCRIPTION

JOB TITLE: IT TECHNICIAN

DEPARTMENT/DIVISION: HOUSING

LOCATION: BRONX, NY

STATUS: NON EXEMPT

REPORTS TO: DIRECTOR OF MIS

SALARY: $70,000.00-$ 80,000.00/ annual

POSITION SUMMARY: Performs work installing, troubleshooting, servicing, upgrading network and computer software and hardware, and provides support to staff re: computer usage.

ESSENTIAL JOB FUNCTIONS:

• Record any IT requests via phone/email into IT ticket system. Monitor IT requests entered by users and make notes of user satisfaction when tickets are closed.
• Open/follow up/log repair tickets with voice/Internet/TV providers.
• Support all hardware, including installation, troubleshooting, upgrading and servicing of computers, printers, scanners, network equipment and security video equipment.
• Support desktop software and operating systems, including installation, troubleshooting, and upgrading.
• Setup new network and computer equipment following organization standard procedures.
• Provide staff support by phone, remotely and/or on-site.
• Deliver computer equipment or supplies to various Westhab sites.
• Set up, maintain and remove user network accounts.
• Maintain inventory of software and hardware installed.
• Coordinate with vendors and outside consultants as necessary.

ESSENTIAL JOB REQUIREMENTS:

• Education: Associate's Degree in Computer Science or technical related discipline.
• Experience: At least two years of computer and network support.
• Required Skills: Knowledge of Windows operating systems and Microsoft Office Suites. Fundamental understanding of network infrastructure (switches, hubs, routers, firewalls, etc.). Excellent customer service, interpersonal, organizational and communication skills. Must enjoy solving a wide variety of problems on a continual basis. Must be able to work independently. Must have a Driver’s License and car.
• Preferred Skills: Familiarity of Windows server operating systems and Citrix XenDesktop. Familiarity with SonicWall appliances. Familiarity with video surveillance systems.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.