Remote Jobs
211 & Crisis Services Specialist
This job is now closed
Job Description
- Req#: 27740747
Employer Industry: Crisis Intervention Services
Why consider this job opportunity:
- Competitive salary of up to $15.00 per hour
- Extensive benefits package including medical insurance with 80% premium coverage
- Company-paid short-term and long-term disability insurance, as well as $50,000 in life insurance
- 401k plan with a 5% company contribution after one year of employment
- Generous paid time off starting at 5 weeks in the first year
- Flexible scheduling options in a 24/7 call center environment
What to Expect (Job Responsibilities):
- Answer inbound calls for the 988 Suicide & Crisis Lifeline and 211 information and referral services
- Assess callers' needs using active listening and pertinent questions
- Provide appropriate screenings for specialized programs and refer contacts to resources
- Maintain accurate data collection and confidentiality in accordance with HIPAA and other regulations
- Advocate for clients while adhering to contact center protocols and performance metrics
What is Required (Qualifications):
- High School diploma or equivalent required
- One year of experience in social services, crisis hotline, contact center, or information and referral service preferred
- Experience with Microsoft Office required
- Ability to effectively assess client needs and demonstrate sensitivity to diverse issues
- Must have access to a private, secure, and stable high-speed internet connection
How to Stand Out (Preferred Qualifications):
- Experience with client management databases or other relational databases
- Bilingual in English/Spanish
- Demonstrated knowledge of health and human services
- Ability to multi-task and work efficiently in a fast-paced environment
#CrisisIntervention #MentalHealthSupport #RemoteWork #FlexibleSchedules #CareerOpportunity
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