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Access Center Capacity Analyst
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Job Description
- Req#: 207322
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $47.97 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Collaborative work environment with a focus on continuous improvement
- Chance to utilize strong analytical skills to impact workforce management positively
What to Expect (Job Responsibilities):
- Develop and maintain short- and long-term forecasts for patient contact volumes and staffing needs using Workforce Management (WFM) applications
- Analyze historical data to create accurate forecasts and adjust them based on anticipated factors such as seasonality and trends
- Track shrinkage data and provide recommendations for staffing strategies and PTO thresholds
- Monitor forecast accuracy and refine modeling methodologies to improve precision
- Collaborate with operations leadership to validate forecast inputs and communicate projected outcomes
What is Required (Qualifications):
- Bachelor's degree in Business or a related field from an accredited institution
- Minimum five (5) years of experience in a call center environment
- Minimum five (5) years of experience in workforce management, including forecasting and capacity planning
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook
- Strong analytical skills with the ability to identify trends in large datasets
How to Stand Out (Preferred Qualifications):
- Experience with WFM software (e.g., NICE, Verint, Calabrio, or similar platforms)
- Familiarity with reporting and analytics tools such as Power BI, Tableau, or SQL
- Six Sigma, Certified Workforce Planning Professional (CWPP), Project Management Professional (PMP), or related certifications
#HealthcareServices #WorkforceManagement #DataAnalysis #RemoteWork #CareerGrowth
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