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Access Center Specialist I
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Job Description
- Req#: 300001094772770
Employer Industry: Pediatric Healthcare
Why consider this job opportunity:
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation based on clinical activity, academic accomplishments, and quality improvement
- Comprehensive benefits package including health, life, dental, and vision insurance
- Opportunities for mortgage assistance, relocation packages, and retirement savings plans with employer match
- Eligibility for Public Service Loan Forgiveness due to not-for-profit status
- Benefit of no state income tax for employees in Florida, and a moderate tax structure for those in Delaware
What to Expect (Job Responsibilities):
- Communicate with patients and providers via telephone to schedule specialty appointments accurately and courteously
- Capture and verify patient demographic and insurance information in the EMR system
- Schedule appointments following established guidelines and provide necessary information to patients
- Review electronic communications to stay updated on department processes and notify leadership of any questions
- Collect copays and outstanding balances at the time of scheduling and partner with Financial Advocates as needed
What is Required (Qualifications):
- High School Diploma required
- More than one (1) year of customer service, medical office, or call center experience required
- Experience with EMR systems and scheduling guidelines
- Ability to provide superior customer service and handle complaints effectively
- Strong communication skills to interact with internal and external customers
How to Stand Out (Preferred Qualifications):
- NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred
#PediatricHealthcare #CustomerService #CareerOpportunity #CompetitivePay #HealthcareAccessManagement
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