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Access Center Specialist I
7 days agoWhat's your preference?
Job Description
- Req#: 300001166129333
Employer Industry: Pediatric Healthcare System
Why consider this job opportunity:
- Competitive base compensation in the top quartile of the market
- Annual incentive compensation that rewards clinical activity, academic accomplishments, and quality improvement
- Comprehensive benefits package including health, life, dental, and vision insurance
- 403B retirement plan with employer match
- Not-for-profit status allows eligibility for Public Service Loan Forgiveness
- Unique opportunity to work in a pediatric-focused environment committed to community health
What to Expect (Job Responsibilities):
- Communicate with patients and providers via telephone to schedule specialty appointments accurately and courteously
- Capture and verify patient demographic and insurance information in the EMR system
- Schedule appointments in accordance with established guidelines, providing necessary information and instructions to patients
- Monitor patient work queues to ensure timely claim filing and address registration or insurance-related issues
- Collect copays and outstanding balances at the time of scheduling and partner with Financial Advocates when necessary
What is Required (Qualifications):
- High School Diploma required
- More than one (1) year of customer service, medical office, or call center experience required
- Experience in a healthcare environment preferred
- Proficiency in using electronic medical records (EMR) systems
- Strong communication and customer service skills
How to Stand Out (Preferred Qualifications):
- NAHAM certificate (National Association of Healthcare Access Management) - CHAA preferred
- Prior experience in a pediatric healthcare setting
- Familiarity with insurance verification and medical billing processes
- Bilingual abilities in English and Spanish
- Strong problem-solving skills and ability to handle escalated issues
#PediatricHealthcare #CustomerService #HealthcareCareers #CompetitiveCompensation #CommunityHealth
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