Description

P osition Title: Account Executive, Group Ticket Sales

Status : Full-time, Non-Exempt

Department: Annual Fund & Donor Services

Reports to: Manager of Ticket Sales & Development

Work Schedule: Monday- Friday, 8:00 a.m. to 5:00 p.m.; event hours including weekend and evenings as necessary

JOB PURPOSE AND FUNCTION

Under the general supervision of the Manager of Ticket Sales & Development, the Account Executive, Group Ticket Sales will serve as an active member of the Group Ticket Sales team. The Account Executive, Group Ticket Sales is primarily responsible for selling group tickets to Texas A&M Athletic events, including but not limited to football, men’s and women’s basketball, baseball, softball, soccer, and volleyball. In addition, this position is responsible for assisting with the sale of a full menu of ticket options to Texas A&M athletic events, soliciting memberships and philanthropic contributions to the 12th Man Foundation, contributing to critical season ticket holder processes and other administrative tasks throughout the year.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Primarily focused on selling group tickets for football, men’s and women’s basketball, baseball, and softball.
• Responsible for the oversight of Men's and Women's basketball performance group scheduling through consistent and concise communication with group leaders and assist in gameday activations of the scheduled performances.
• Contact area businesses, youth organizations, and other large groups to promote the group ticket program.
• Cultivate current and past groups and new prospects to generate sales.
• Assist in selling season tickets, mini plans, and single game tickets for football, men’s and women’s basketball, baseball, and softball.
• Key contributor to the execution and service of critical season ticket holder processes throughout the year, including but not limited to season ticket renewals and seat selection processes
• Work all home football games and other athletic home events as determined by the Manager of Ticket Sales & Development to execute game day group experiences, service ticket buyers and generate leads through tabling.
• Achieve and exceed weekly, monthly, and annual sales goals.
• Assist Texas A&M Athletics marketing in the sales process and gameday execution of various sport promotions related to ticket sales
• Provide superior customer service to prospects, ticket buyers and donors throughout the season
• Develop relationships across department lines within the 12th Man Foundation and with Athletics Department employees
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Other duties as assigned

REQUIRED COMPETENCIES

• Communication, Oral- the ability to communicate effectively with others using the spoken word
• Communication, Written- the ability to communicate in writing clearly and concisely
• Customer Oriented- the ability to take care of the donors’ needs while following organizational procedures
• Detail Oriented- the ability to pay attention to the minute details of a project or task
• Adaptability- the ability to adapt to work-related changes
• Initiative- ability to make decisions or take actions to solve a problem or reach a goal
• Creative- the ability to think in such a way as to produce a new concept or idea.
• Organized- possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving- the ability to find a solution for or to deal proactively with work-related problems
• Tactful- the ability to show consideration for and maintain good relationships with others
• Leadership – the ability to manage and support team members in daily operations and on special projects.

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• Demonstrate a proven track record in sales and building quality relationships
• Strong desire to work in college athletics
• Ability to appropriately articulate the ticket options via phone call and in-person meetings
• Candidates should have a history of success in ticket sales, preferably with a major Division 1 university or professional sports
• Candidates should have a minimum of 12 months of sales or customer service experience
• Proficient in all applications of Microsoft Office; and internal donor management systems, ticketing systems, and/or CRM a plus
• Willingness to work a flexible schedule including weekend, holiday, and evening hours
• Ability to travel as needed to complete duties and responsibilities

PHYSICAL DEMANDS

N (Not applicable), O (Occasionally), F (Frequently), C (Constantly)

WORK ENVIRONMENT

Typical office environment; event locations vary, including locations outdoors, exposed to loud noises and various weather conditions.

This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Foundation reserves the right to change this job description and/or assign additional tasks for the employee to perform.

Qualifications