• Job Description

  Req#: 2331597

  WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

  I. Job Summary
  The Account Executive (AE) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.

  This position is remote however it does require the employee to reside in Southern California based on customer support needs. This position will require occasional travel to attend meetings and/or site visits.

  II. Essential Duties and Responsibilities
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Customer interaction (external and internal), response & follow up
  • Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
  • Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
  • Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
  • Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
  • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
  • Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
  • Administrative work as assigned.
  • Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
    Prepare reports as needed and/or handle general administrative duties as appropriate

  III. Supervisory Responsibilities
  This position has no supervisory responsibilities.

  IV. Qualifications
  The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in US.

  A. Education and Experience

  Education: High School Diploma or GED (accredited).
  Experience: One (1) year of WM experience or five (5) years of business to business account management at a proficient level.

  Hunter mentality strongly preferred

  B. Certificates, Licenses, Registrations or Other Requirements

  None required.

  C. Other Knowledge, Skills or Abilities Required

  • Ability to effectively convert customer cancellation requests
  • Ability to build relationships (highly competent)
  • Ability to set goals
  • Proficient in time management
  • Proficient in computer skills
  • High impact communication
  • Planning and organization
  • Ability to negotiate (highly competent)
  • Financial acumen

  V. Work Environment
  Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
  • Required to exert physical effort in handling objects less than 30 pounds rarely;
  • Normal setting for this job is an office setting with occasional customer site visits.

  The expected base pay range for this position across the US is $23.80 - $31.30/hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

  Benefits
  At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

  If this sounds like the opportunity that you have been looking for, please click "Apply.

• About the company

  Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

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