• Job Description

  Req#: REF5309B

  Company Description

  Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

  This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

  About you
  
  Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

  Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

  Job Description

  As an Account Executive - SMB, you work within our Cross Sell Sales team to help grow and scale revenue for our existing merchants. You will be working with merchants in the Business Owner segment (small-medium businesses) as the growth expert powering high-velocity brands by providing value through various product offerings native to Shopify.

  In this role you are responsible for:

  • Demonstrate merchant growth skills to understand the unique business goals, needs, and pains of merchants, helping them grow their business with Shopify
  • Engage with merchants across all communication channels (e.g. Inbound & Outbound phone, email, chat, etc.)
  • Keep merchant opportunities up to date in Salesforce with accurate information
  • Work with merchants through an end-to-end sales cycle, from intro conversations through to negotiations and close
  • Collaborate on projects within the team and region with other Shopify teams to deliver the highest level of merchant experience
  • Be agile and adapt to challenges while remaining calm in a constantly changing environment
  • Be merchant obsessed, curious about the why, and tailor the conversation and product to the merchant's needs.
  • Make the most of the opportunity to work at an amazing, innovative, and rapidly growing company; have an impact; be involved and do something incredible!

  Qualifications

  • 1 year of experience working in SaaS sales, business development, or Inside sales.
  • High energy and strong work ethic driving towards meeting and exceeding the teams and individual goals.
  • Ability to work in a self-directed manner navigating through a fast-paced and ambiguous environment.
  • Excellent relationship, conversation, and influence skills.
  • An understanding of merchant value and how it can benefit Shopify as a business.
  • A drive to make cold calls and outbound to your book of business, “hunter” mentality.
  • Quick learner and driven to maintain a growth mindset.
  • Organizational skills that can be applied to manage competing priorities and change.
  • Sales acumen with good discovery, uncovering pain and discussing the value of Shopify.
  • Experience in full-cycle SaaS sales is an asset.

  Additional Information

  Additional Information:

  We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. And remember, we want to know what you're really interested in building and why you want to build it at Shopify, so please give us as much detail on this as you'd like in the answers on the next page.

  Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

  At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

  All your information will be kept confidential according to EEO guidelines.

• About the company

  Shopify Inc. is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario.

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