• Job Description

  Req#: R1921

  Position: Account Manager, Food Services

  Location: Hybrid-South Bay Area: SF to Santa Cruz with willingness to commute throughout the Bay Area, potentially some out of state travel

  POSITION OVERVIEW:

  Reporting to the Senior Manager, Foodservice Operations and based in Northern California, the Account Manager works collaboratively with the Sales team to on-board, train and quality audit our accounts to ensure alignment with Peet’s broader business goals. Accounts include business and industry foodservice accounts, college & university campuses, specialty grocery, hospitals, airports, and higher-end hotels and resorts.

  ESSENTIAL RESPONSIBILITIES:

  • New account set up—Works closely with the Sales Manager to ensure new accounts are set up and equipped correctly to be able to successfully start the Peet’s Proudly Pouring program. Activities include preparing new account set up forms, initial orders, ordering marketing materials, brewing equipment and scheduling technicians for installation.
  • New account training—Is responsible for ensuring new accounts are trained fully on all aspects of our brewing programs (drip, espresso, teas, ice blends), quality standards and ordering guidelines.
  • On-going account support—Is responsible for performing regularly scheduled quality audit/business reviews, ensuring seasonal promotion sell-in and compliance, works closely with our equipment service team on all equipment related items, develops & maintains relationships with customers defining their business needs to improve their Peet’s program. Also supports accounts with any special marketing/community building events.
  • Organization—Maintains detailed account files including information on equipment, marketing collateral, ordering patterns, key account contacts, etc.
  • Sales Support—Works collaboratively with the sales team to support sales efforts including conducting tastings, supporting trade shows, etc.

  ESSENTIAL REQUIREMENTS:

  • Minimum two years related service account management, sales, or training experience
  • Account experience within the food service sector
  • Specialty coffee and tea experience preferred
  • Excellent customer service skills
  • Ability to communicate, present & influence effectively
  • Excellent time management skills & ability to multi-task and prioritize work
  • Strong initiative, motivation, and self-management skills
  • Strong Word and Excel computer skills
  • Willingness to travel regularly throughout the West Coast & nationally

  At Peet’s we hire the best people and are committed to supporting our employees and rewarding them for their work. The target annual base salary range for this position is $75,000-$85,000. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Peet’s offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

• About the company

  Peet's Coffee is a San Francisco Bay Area-based specialty coffee roaster and retailer owned by JAB Holding Company.

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