• Job Description

  Req#: 786959

  Overview

  Top Guard Security is the leading security guard service provider for the Virginia Peninsula, the Southside, Tri-Cities, and Chester. Top Guard offers unarmed and armed security officers and mobile patrol services to industrial and manufacturing facilities, commercial properties, local and federal governments, residential communities, health care and retail establishments. Top Guard is Hampton Roads, Virginia's largest privately-owned security firm with 900+ employees and the largest woman-owned firm in the region. Its clientele represent the finest businesses, financial institutions, shopping centers, world-class manufacturers, communities and universities. Municipal, State and Federal contracts represent the backbone of Top Guard's regional dominance. Top Guard's size, experience and extraordinary level of service make it the region's choice for private security. Top Guard's commitment to superior security services begins with a commitment to its employees. We understand the critical role that a security professional plays in the overall success of a facility and we are devoted to hiring high caliber employees who are intelligent, capable, and dedicated individuals. Candidates are carefully selected by an experienced recruitment staff committed to finding those individuals who meet Top Guard’s rigid employment standards. Through training, performance evaluations, and quality assurance measures, we ensure that security officers maintain standards consistent with Top Guard's stringent requirements.

  Job Skills / Requirements

  REPORTS TO: Director of Operations

  CLASSIFICATION: Exempt – Administrative

  
  

  SUMMARY: Using the direction of the Director of Operations, the Account Manager is responsible for the day-to-day operational management of an assigned client portfolio with the company.

  #Security

  #ZR

  ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  Those duties necessary to meet the minimum requirements of the positions. Other duties as may be assigned:

  1. Primary client contact person for assigned portfolio of accounts. Responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client locations. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches and other special events.

  1. Responsible for staffing and scheduling for all security officers within your assigned portfolio of client sites. Partnering with your location’s assigned recruiter, conduct interviews and hire qualified applicants to fill open positions at your client’s sites.

  1. Once new hire has been processed through HR, you will schedule an expectations one-on-one meeting to sit with your officer and go over their site duties, address, schedule, how to clock in and out, responsibilities about not leaving site unmanned, your expectations, etc.

  1. Create, modify, and manage post schedules in WinTeam to ensure adequate coverage at all your client’s sites at all times. Ensuring that schedules are properly maintained and updated regularly. Ensuring all posts are staffed at all times according to contract requirements.

  1. Manage overtime by effectively scheduling, hiring, and approving or denying time off requests ahead of time based on the overtime it will cause. Completing schedules by the deadline each week, 12 noon on Wednesday, and publish them in WinTeam to ensure your officers know what they are scheduled to work.

  1. Responsible for maintaining regular communications with your security officers through site visits and weekly phone calls, resolving officer issues regarding pay, concerns, and/or complaints.

  1. Promptly take action to handle all complaints received regarding your employee’s performance or conduct.

  1. Performs admin duties for your portfolio of sites and officers. This includes, but is not limited to, completing payroll status change forms and termination form within 24 hours and sending them to HR and payroll, reviewing and approving or denying officers leave requests within 48 hours of receiving them and turning in all approved paid leave requests to payroll immediately upon approving them, documenting officers approved time off in their time off planner and absences tracker in WinTeam, reviewing dispatchers’ logs and making sure all notes are in your officers’ absence tracker in WinTeam, running Team Time report and making any necessary changes to your officers’ posts as to not cause payroll issues and/or billing issues for your clients and officers.

  1. Ensure all post requirements are current and complete at assigned portfolio, including current post orders, DCJS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered per company standards. Work with the Training Manager to ensure all Post Orders are current and up to date, and the DCJS compliance coordinator to ensure your officers stay in compliance at all times.

  QUALIFICATIONS

  • Minimum 3 – 5 years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization. Prior experience in the security industry, law enforcement, military and/or customer service highly desired.
  • Experience in scheduling, operations and/or employee management in a service-related industry a plus.
  • Must be able to maintain a valid Department of Criminal Justice Service (DCJS) Guard License.
  • Must have a current state driver’s license and have the ability to safely operate a vehicle
  • Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards.
  • Demonstrate working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, as WinTeam, eHub and CompleteReport
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must demonstrate a high level of integrity, and app

  Education Requirements (All)

  High School Diploma/GED
  

  Additional Information / Benefits

  Top Guard provides its full-time employees with the following benefits: Payroll Deducted Health, Plan Payroll Deducted Dental Insurance, Allstate Supplemental Insurance Plans, Legal Resources, Legal Discount Plan, Direct Deposit, Paid Vacation, Holiday Compensation, Free Uniforms, and Credit Union Membership. It is the policy of Top Guard to afford equal opportunity for employment to all individuals regardless of their race, color, religion, sex, national origin, age, genetic information, disability, or veteran status. Applications are active for 60 Days after which you must reapply.

  Part time officers are also elligible for benefits as well. Please inquire within.

  Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability

  This is a Full-Time position 1st Shift, Weekends.

  Number of Openings for this position: 1

• About the company

  Welcome to Top Guard At Top Guard we are always looking for talented, dedicated individuals who are interested in pursuing a career in the security industry. Learn more about the benefits of joining a team that values service and experience. Learn More...

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