• Job Description

  Req#: ACCOU042917

  The Accounts Receivable Specialist is responsible for analyzing and collecting assigned accounts receivable portfolios for Canadian Linen & Uniform Service (CL) customers, as well as ensuring assigned customer accounts are reconciled and accurate to facilitate timely collections in a call center environment.

  What you will do:

  • Assign and manage a portfolio of business-to-business delinquent accounts to recover unpaid balances (call center environment).
  • Review open royalty accounts for all assigned accounts and prioritize collection activities to maximize cash collections.
  • Communicate via phone, email, fax, and letters with customers regarding payment status of invoices.
  • Perform reconciliations for assigned accounts to maintain accuracy.
  • Follow up on collection calls with customers (external and internal).
  • Interface with sales, operations, and finance departments to resolve billing, collection, and credit issues.
  • Build strong working relationships with field teams to support collection efforts.
  • Proactively work with customers and field operations to resolve discrepancies.
  • Reconcile account status using current and historical billing and payment activity analysis.
  • Liaise with treasury operations regarding cash specialist requests to research and reconcile misapplied or payment issues.
  • Resolve all delinquent account balances, unapplied cash, and payment discrepancies through research, communication, and follow-up with customers or field operations.
  • Prepare delinquent accounts for placement with external collection agencies in accordance with company policy.
  • Monitor changes in customers' financial status and payment patterns.
  • Verify and maintain customer accounts to ensure accuracy and up-to-date customer profiles.
  • Perform any other tasks as assigned or required.

  We are looking for individuals who have:

  • Bilingual-Fluent in French & English (Written & Verbal communication)
  • 1 to 3 years of experience, preferably in accounts receivable capacity.
  • Call center experience is considered an asset.
  • College diploma in accounting, business, or related field.
  • Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
  • Strong communication, customer service, and interpersonal skills with the ability to establish and maintain effective relationships with customers and colleagues.
  • Ability to work independently.

  We appreciate all candidates for their interest. However, only those selected for a telephone interview will be contacted.

  Job Type: Full-time

• About the company

  Canadian Linen & Uniform Service is a single source contact for all your uniform, linen, and facility service needs throughout Canada and North America. Start your services today!

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