• Job Description

  Req#: 4935048

  Are you looking for an opportunity to serve Iowans and get great personal satisfaction in return? Imagine returning millions of dollars to the rightful owners. The Office has an immediate opening for a self-motivated and team-oriented professional to assist our Great Iowa Treasure Hunt (GITH) team as a claim’s processor.

  
  

  This is a temporary, non-merit and non-contract position that offers benefits. The position will last until at least May 2026 - with the possibility of being hired full-time if a position becomes available . This position is designed to be entry level and starting at the beginning range of the salary scale.

  
  

  The ideal candidate must be willing to learn and be comfortable with new computer systems. The successful candidate will possess a willingness to learn, be adaptable and have good analytical and problem-solving skills. Excellent writing and verbal communication skills are necessary. A successful candidate will work with the public in person, on the phone and via email/mail. Must be self-motivated and team oriented with the ability to perform multiple tasks.

  
  

  Who We Are

  The State Treasurer’s Office acts as the State’s banker for State agencies. As part of that role, Treasury staff provide customer service to other State agencies and the public. The Office also oversees many consumer programs, such as the Great Iowa Treasure Hunt, the ISave 529 plan and the IAble plan.

  
  

  Your responsibilities will include:

  • Process claims as directed by a manager.

  • Research and identify potential fraud.

  • Provide any additional support requested by your manager.

  • Assist walk-ins with claims as requested.

  • Answer and return phone calls, emails and mail requests in a timely fashion.

  • Help plan, set up and staff Great Iowa Treasure Hunt outreach events as requested by your manager.

  • Propose ideas to outreach team to improve reach of programs.

  • Complete any other duties as assigned from your manager or the Treasurer to support the Treasurer's Office mission and goals.

  • Provide backup as needed by any area of the office as directed by a manager.

  • Actively participate in claims team regular meetings. Assist team members with questions/problems and make contributions to team challenges.

  • Actively participate in your assigned Treasury team. Accept team challenges and contribute to the final recommendation created by the team.

  
  

  What you will need to be successful in this role:

  • Passion for serving the people of Iowa.

  • Critical thinking and problem-solving skills.

  • High level of professionalism in written and verbal communication.

  • Dedication to creating a culture of respect, integrity, growth, honesty and trust.

  • High emotional intelligence maturity and soft skills.

  • Self-motivated, organized and thrive in situations that require adaptability.

  
  

  What is in it for you?

  • Opportunities to make a widespread impact throughout State government and on the lives of Iowa citizens.

  • Supportive, positive work environment.

  • Talented and passionate work colleagues that will help you learn and grow.

  • Competitive benefits package: Benefits beyond the Paycheck PDF (Download PDF reader) .

  
  

  8:00 a.m. – 4:30 p.m., Monday – Friday, some nights and weekends

  
  

  This position will require a presence in the Office on a regular basis. There will be a potential option for some remote work once on-boarding and training have been completed, but this is not a fulltime remote work position.

  
  

  This is a courtesy posting for a non-merit position. Please follow instructions in the “To Apply” section for directions on how to apply for this position.

  Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services – Human Resources Enterprise.

  Two-year degree preferred.

• About the company

  Iowa (/ˈaɪoʊwə/) is a state in the Midwestern region of the United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west.

Notice