• Job Description

  Req#: 5000259
  The purpose of this classification is to provide routine administrative support for a department.
  • Performs customer service functions: provides routine information/assistance regarding department/division services, activities, procedures, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints; and initiates problem resolution. Answers telephone and directs calls to appropriate department
  • Processes a variety of documentation associated with department/division operations within designated timeframes and per established procedures; receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; and files, maintains, and stores hardcopy records.
  • Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
  • Processes incoming/outgoing mail: sorts, organizes, opens, and/or distributes incoming mail; signs for incoming mail/packages and delivers to appropriate personnel; processes outgoing mail through postage machine; and processes bulk mailing projects.
  • Operates fax machine to send/receive documentation: transmits faxes on behalf of department/division staff; distributes/delivers incoming faxes to appropriate personnel; and replenishes paper supply in fax machine as needed.
  • Performs related clerical support: types and sends email messages and screens incoming email messages; and copies and distributes forms, reports, correspondence, and other documentation.
  Education: High School diploma or G.E.D.
  
  Experience: One (1) year of clerical, administrative support, secretarial, or customer service experience.
  
  Knowledge/Skills/Abilities:
  • Competency in reading and comprehending complex local, state, and federal regulations and interacting with local, state and federal officials.
  • Considerable knowledge of modern office procedures, recordkeeping, and bookkeeping practices.
  • Excellent communication skills, both oral and written.
  • Demonstrated ability to work independently.
  • Proficiency in using a data base system and operation of general office equipment.
  • Proficiency in working within deadlines and report preparation.
  Certification/ Licensing:
  • Possession of a valid driver’s license with good driving history. If State license is other than Georgia or South Carolina, applicant must obtain a license in Georgia or South Carolina within 30 days of employment.
  PERFORMANCE APTITUDES:
  • Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
  • Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
  • Equipment: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
  • Verbal: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
  • Math: Requires the ability to perform basic mathematical calculations; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
  • Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
  • Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
  • Physical Abilities: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
  • Sensory Requirements: Some tasks require the ability to communicate orally.
  • Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
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  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

• About the company

  Augusta, officially Augusta–Richmond County, is a consolidated city-county on the central eastern border of the US state of Georgia.

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