• Job Description

  Req#: C9387-25-0952?language=en&page=88&sort=publicationDateDesc

  Job summary

  This is an opportunity to develop your administrative skills as part of a great team who deliver important and valuable work. We are the South West Central Regional Research Delivery Network. We are part of the National Institute for Health and Care Research, supporting the country's world-class research system to deliver high-quality research that enables the best care for our population.

  Based in Whitefriars in Bristol city centre, the Business Operations Team provide effective and efficient administrative support for all aspects of South West Central's work. This includes (but is not limited to) diary management, organising events, keeping the office running smoothly, and all aspects of day-to-day administration. The team is led by the People and Operations Manager. We help our people develop as they strive to deliver the best support possible. We are hosted by the University Hospitals Bristol and Weston Foundation Trust (UHBW) and as a member of their staff you will have access to training and development opportunities from both organisations.

  Main duties of the job

  • Dealing with complex and sensitive information with individuals, patients, carers, health care professionals and other services and departments.

  • Initiate and respond to requests for information electronically, by telephone or in person in a timely and courteous way.

  • Be the central point of contact for service users, neighbours and colleagues to facilitate the smooth running of the RRDN.

  • Support staff within the department.

  • Diary maintenance.

  • Supporting with on-the-day running of virtual and face-to-face events, e.g. facilitating IT and AV, sharing slides, supporting delegates and speakers.

  • Accurate data entry on various internal and external systems.

  • Typing of department's correspondence including letters and e-mails. This may be varied in style and layout and will include research, finance and medical terms.

  • Actively participates in monitoring lone working staff and general office working arrangements.

  • Maintaining stock (stationery and equipment) and order as required, including receiving goods into the department.

  • Managing departmental e-mails (high volume)

  About us

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

  Details

  Date posted

  22 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pa pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  387-TS8222-TJ

  Job locations

  Whitefriars, Level 5 Southgate

  Lewins Mead

  Bristol

  BS1 2NT

  
  

  Job description

  Job responsibilities

  For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

  Job description

  Job responsibilities

  For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

  Person Specification

  Qualifications and Education

  Essential

  • GCSE or equivalent English
  • GCSE or equivalent Mathematics
  • Able to speak fluent English to an appropriate standard

  Desirable

  • A qualification in computer skills or digital literacy (e.g. ECDL, ICDL, Microsoft Office competency certificate, GCSE IT)

  Knowledge and Experience

  Essential

  • Experience of team working
  • General office experience
  • Administration experience
  • Experience of working with people

  Desirable

  • Experience of working in health environment

  Skills and Abilities

  Essential

  • Good communication skills, spoken, written and telephone
  • Time management
  • Ability to prioritise
  • Organisational skills
  • Interpersonal skills
  • Ability/knowledge to use Google Workspace and Microsoft Office
  • Electronic communication including emails and internet
  • Excellent customer service skills

  Desirable

  • Familiarity with computerised administration and ordering systems
  • Understanding of medical terminology

  Person Specification

  Qualifications and Education

  Essential

  • GCSE or equivalent English
  • GCSE or equivalent Mathematics
  • Able to speak fluent English to an appropriate standard

  Desirable

  • A qualification in computer skills or digital literacy (e.g. ECDL, ICDL, Microsoft Office competency certificate, GCSE IT)

  Knowledge and Experience

  Essential

  • Experience of team working
  • General office experience
  • Administration experience
  • Experience of working with people

  Desirable

  • Experience of working in health environment

  Skills and Abilities

  Essential

  • Good communication skills, spoken, written and telephone
  • Time management
  • Ability to prioritise
  • Organisational skills
  • Interpersonal skills
  • Ability/knowledge to use Google Workspace and Microsoft Office
  • Electronic communication including emails and internet
  • Excellent customer service skills

  Desirable

  • Familiarity with computerised administration and ordering systems
  • Understanding of medical terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Whitefriars, Level 5 Southgate

  Lewins Mead

  Bristol

  BS1 2NT

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

  Address

  Whitefriars, Level 5 Southgate

  Lewins Mead

  Bristol

  BS1 2NT

  
  

  Employer's website

  https://www.uhbw.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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