• Job Description

  Req#: 30348

  Administrative Assistant

  Hotel/Resort Name World of Whirlpool

  Posted Date 2 months ago(8/25/2023 12:00 PM)

  Location : Company Name Pyramid Global Hospitality

  Location US-IL-Chicago

  Department Asset Management

  Position Type Regular Full Time

  # of Openings 1

  Requisition ID 2023-30348

  Address 325 N LaSalle Street

  Postal Code 60654

  About Us

  At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

  Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

  Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

  Check out this video for more information on our great company!

  Overview

  BASIC FUNCTION: The Production Assistant (Administrative Assistant/Coordinator) is responsible for greeting and welcoming guests and employees to the facility. The Production Assistant is also responsible for assisting guests with special requests, maintaining the upkeep and appearance of the lobby space, notifying appropriate team members of service requirements, retrieving guests from other levels of the facility, and providing information for activities, venues, and attractions in the City of Chicago. This position will be the “face” of the administrative office level. The role provides administrative support to the Conference Services team and multiple business units under the Whirlpool Corporation umbrella.

  QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • Must be Proficient in Google Suite
  • Must maintain a neat, clean, and organized workspace
  • Must familiarize facility to answer inquiries about services, events, and directions
  • Must act in a professional, polite, and thoughtful manner in accordance with the standards
  • Experience favorable in maintaining business office supply inventory
  • Must be willing to work Mon-Fri
  • Must be in process or have completed the vaccine process for COVID-19 by time of job offer and be willing to stay fully vaccinated (fully vaccinated means completing all doses of COVID-19 vaccine including any future booster requirements per schedule requirement of the CDC).

  ESSENTIAL FUNCTIONS:

  • Create a positive and memorable experience to guest
  • greet each guest with a smile, a warm welcome, and thoughtful farewell.
  • Ensure the seamless execution of the Arrival and Departure processes.
  • Retrieve coats and/or luggage with meeting engineer upon guest arrival or departure as needed
  • Send and receive employee packages and conference materials
  • Maintain business office supply inventory
  • Facilitates guest access through security as needed, providing security with guest lists
  • Greeting guests and escorting guests through facility and/or to off-site vehicle transfers
  • Fields phone calls to appropriate individuals from main phone line
  • Anticipate guest needs and execute tasks thoroughly.
  • Accommodate all guest requests expediently and graciously.
  • Obtain beverages for guests upon request
  • Resourcefully and creatively solve issues to avoid missed guest opportunities
  • Report any Housekeeping or Engineering issues to the correct department immediately
  • Act as a liaison between guests and other departments of The World of Whirlpool.
  • Print out any documents, directions, or tickets as requested by guests
  • Light tidying and cleaning of the front desk area
  • Occasionally assist in house client with tasks and projects

  MARGINAL FUNCTIONS:

  • Must embody a passion and enthusiasm for helping others,
  • Willing to be collaborative in a team environment
  • Must have the ability to listen and communication well
  • Someone with the demonstrated ability to work with confidential and sensitive information required
  • Requires strong attention to detail, while multi-tasking and delivering work on time
  • Leadership desired ability to build trusting working relationships
  • Someone proficient with computers and computer programs, including Microsoft programs required

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• About the company

  Privately held full-service hotel and resort company performing property, asset and project management, and providing receiver/lender and acquisition services

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