• Job Description

  Req#: JR104143

  Department

  Student Health Center

  Position Summary

  This position will provide office and telephone support for the Health Center at Auraria's Front Desk and

  Communication Center. Position provides customer service, scheduling of patients, directs questions to the appropriate resources, serves as a liaison to back office clinical personnel, answers phones, inputs data to the Health Center's electronic medical records data base, copies, files and verifies insurance coverage.

  Hourly Wage

  $28.25

  Work Hours

  • On campus (no remote work)
  • Part-Time (24 hours per week max)

  Duties/Responsibilities

  Customer Service & Front Desk and Communication Center

  • Provides patient care information over the telephone or at front line operations based on established protocol and according to HIPAA Privacy Law
  • Educates consumers of University Policy related to insurance and immunizations
  • Schedules appointments
  • Engages in liaisons for students/patients with clinical providers, insurance providers, University and State officials
  • Represents Health Center at Auraria, MSU Denver Insurance and Auraria Immunizations at campus outreach programs
  • Welcomes guests and patients, securing appropriate HIPAA compliance documentation
  • Establishes patient charts and records; scans and files documents

  Insurance and Immunization Support

  • Collects client health insurance information, confirms benefits and records eligibility in electronic medical records and University data base
  • Communicates University health insurance and immunization policies and procedures
  • Follows associated HIPAA and FERPA law requirements
  • Provides front desk coverage in these two specialty depts. when staffing needs warrant

  Electronic Medical Records Documentation & Banner Navigation

  • Documents all patient interactions into Health Center electronic data base
  • Documents all patient demographics into Health Center electronic data base
  • Communicates patient requests and follow up actions with health care staff utilizing electronic task manager
  • Navigates various Banner screens as needed to appropriately document accurate patient information
  • Utilizes electronic scheduling system and follow scheduling protocols

  Required Qualifications

  • Previous Administrative Assistant experience in a medical front office setting
  • Proficiency in utilizing an Electronic Health Record system, including patient scheduling

  Preferred Qualifications

  • Experience with HIPAA confidentiality
  • Experience with Word/Excel applications
  • Experience with Greenway Intergy EHR

  Closing Date

  12/15/2025

  Posting Representative

  Darrick Conroy

  Posting Representative Email

  dconroy4@msudenver.edu

  Benefits

  The University’s benefits package is comprehensive and offers medical, vision and dental, free RTD pass, tuition reimbursement, as well as a life and supplemental insurance plans, retirement plans and other programs, such as access to a long-term disability (LTD) plan. Visit MSU Denver’s benefits website to learn more.

  For a brief overview, please see: https://www.msudenver.edu/wp-content/uploads/2024/01/MSU-Benefit-Summary.pdf.

  The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at totalrewards@msudenver.edu .

  Diversity Statement

  Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

  We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

• About the company

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