• Job Description

  Req#: 4263722

  The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

  The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !

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  Exciting NEW Benefit!

  The person hired for this position may receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!

  The Division of Motor Vehicle's Express Consent Unit is seeking an administrative professional with strong customer service and research skills to support other professionals with routine departmental duties. If your interest is piqued, read below to learn more about this exciting opportunity!

  
  

  Employees assigned to the Express Consent Unit work together to administer motor vehicle statutory requirements affecting driver's privilege, image motor vehicle related data and provide documentation through data entry and electronic imaging. Further, the Unit assists outside Law Enforcement Agencies in the completion of Express Consent Affidavit and Notice of Revocation as well as answering inquiries by individuals who may have DUI's or may be under revocation.

  
  

  The purpose of this position is to function as an Administrative Assistant II responsible for translating and clarifying Colorado Motor Vehicle statutes, departmental administrative procedures and policies to customers. This position determines the effect of statutory law on a driving record and uses experience and reasoning to determine the best approach in addition to researching, correcting and updating driver records. Specific duties and responsibilities include, but are not limited to:

  
  

  • Answering questions on incoming calls and emails from drivers, attorneys, hearing officers, Driver License Offices and Law Enforcement agencies, etc., concerning administrative processes;

  • Researching, correcting and updating driver history records;

  • Resolving problems with driver records to include Express Consent Documents, Insurance Affidavits and Child Support;

  • Data entry into databases and spreadsheets;

  • Reviewing and entering State Child Support compliances and recissions;

  • Providing analysis of DUI /Express Consent, Insurance Affidavits and Hit & Run suspension notifications submitted by Law Enforcement Agencies for data entry to initiate department action;

  • Processing hearing requests from drivers and attorneys;

  • Provide drivers and attorneys with documents received from Law Enforcement agencies; and

  • Review / audit cases for accuracy prior to forwarding to the hearing division for scheduling.

  DMV video: https://youtu.be/9isQWl9grYc

  Residency Requirement:

  This posting is only open to residents of the State of Colorado at the time of submitting your application.

  
  

  Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:

  
  

  OPTION 1:

  2 years of experience in a general clerical role and/or cash handling.

  
  

  General Clerical Work is work that is typically performed by office clerks, receptionists and/or administrative assistants. This includes, but is not limited to tasks such as:

  • Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments

  • Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos

  • Data Entry including: entering information into a program or database (appointments, contact information, customer records)

  • Familiar with the equipment and software used in offices (E-Mail, Google Suite - Docs, Sheets, Slides)

  • Operation of sophisticated computer systems, printers, copiers, fax machines and other technologies

  • Typing letters, reports, briefings, forms, memoranda, etc.

  • Checks and compares data for accuracy and completeness

  
  

  OR

  
  

  OPTION 2:

  
  

  Additional appropriate education in Business Administration, Accounting, Public Administration, Political Science, or a similar field will substitute for the required experience on a year-for-year basis.

  
  

  NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

  
  

  Preferred Qualifications:

  The ideal candidate will possess the following skills:

  • State experience in a high volume general clerical role (including data entry & customer service) experience

  • Experience handling a high volume of technical data entry through an 8 hour shift

  • Demonstrated proficiency in computer literacy

  • Proficient written and verbal communications skills

  • Experience working in a regulatory environment

  Conditions of Employment with the CDOR :

  Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

  
  

  As a condition of employment with the CDOR , all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

  
  

  Minimum Qualification Screening

  A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

  • Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

  • Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.

  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.

  • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

  • The eligible list established from this posting may be used to fill additional vacancies.

  
  

  Email Address:

  All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

  If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

  
  

  APPEAL RIGHTS

  An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

  
  

  For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

  The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

  
  

  The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

  
  

  We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

  
  

  If not applying online, submit application to:

  If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.

• About the company

  Colorado is a state in the Mountain West subregion of the Western United States. It encompasses most of the Southern Rocky Mountains, as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains.

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