• Job Description

  Req#: 37113
  
  Overview
  
  

  Are you looking for a career with premium benefits and the potential for growth?

  At TKC Holdings, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

  We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!

  We are proud to be a military and veteran friendly employer.

  
  About This Position
  
  

  To provide a central resource for customers, sales and regional KCN staff members in account and item set up, maintenance and general support.

  Essential Functions, Duties, and Responsibilities

  • Answer phones and log calls as needed
  • Process daily customer orders using company proprietary software
  • Process credits and inmate grievances
  • Process daily reports needed for the onsite delivery team
  • KCN Customer File Maintenance in Oracle
  • Filing of customer delivery paperwork in a timely manner
  • Regular activity reporting to manager
  • Book travel arrangements as needed
  • Assist in documenting procedures for regional KCN staff and distribution centers
  • Back up Office Staff as needed
  • Complete miscellaneous duties and assignments assigned by Manager

  
  What You'll Need
  
  

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • Valid Photo ID
  • Must be a self-starter who can work well with people at all levels both in and out of KCN Organization and correctional facilities in a professional manner.
  • Ability to work well with ever changing priorities and or situations.
  • Strong organizational skills.
  • Ability to work independently or within a team.
  • Customer service oriented.
  • Excellent telephone and communication skills.
  • 10-key calculator experience.
  • General office machine experience.
  • PC experience required – word processing and spreadsheet generation (including Microsoft Office programs).
  • Familiarity with computers (including Microsoft Office programs) preferred

  
  Benefits
  
  

  TKC Holdings, Inc. offers comprehensive benefits to all regular-full time employees:

  • Medical w/prescription coverage
  • Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
  • Dental
  • Vision
  • Basic Life and Basic Accidental Death and Dismemberment Insurance
  • Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

  TKC also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

  
  EEO Statement
  
  

  Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

  We maintain a drug-free workplace.

  A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

• About the company

  Keefe Group, through its affiliates, Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions and Advanced Technologies Group, is the nation’s leading supplier of food and personal care products, electronics, clothing, technology, telecommunications and software solutions to the corrections industry.

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