• Job Description

  Req#: 738407816

  Since 1953 Wabash Center is the leader in optimizing the quality of life for those with disabilities or special needs. With a history of innovation, Wabash Center offers an array of services. Our progressive approach, experience and proven track record helps us stay ahead of the curve to meet the needs of those we serve.

  SUMMARY

  This position is responsible for managing the front desk/reception area, providing administrative support to the organization, and performing general office duties to support the Organization's daily operations across all departments.

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  ESSENTIAL FUNCTIONS

  Front Desk & Reception Management

  • Meet and greet the public in-person and phone in a professional and courteous manner stationed at the reception desk
  • Answer multi-line telephone and forward calls to appropriate staff, including providing clerical support to various departments
  • Manage visitor check-in process and maintain visitor logs
  • Direct visitors to appropriate personnel and locations within the facility
  • Maintain professional appearance and demeanor as the first point of contact for the organization
  • Handle initial inquiries and provide general information about Wabash Center services
  • Manage appointment scheduling and coordinate with appropriate staff members

  Administrative Support

  • Assist in general office procedures including, but not limited to, distribution of daily mail, filing, and maintaining adequate inventory of office supplies
  • Maintain office equipment and general cleanliness of lobby and reception area
  • Provide clerical support to multiple departments as needed
  • Prepare and distribute correspondence, memos, and reports
  • Assist with document preparation, copying, scanning, and filing
  • Maintain organized filing systems for administrative documents
  • Coordinate office supply orders and maintain inventory levels

  Communication & Coordination

  • Support communication between departments, staff, and external contacts
  • Answer frequently asked questions from visitors, applicants, and community members
  • Route messages and communications to appropriate personnel
  • Assist with coordination of meetings and events
  • Maintain and update contact lists and directories
  • Handle routine administrative correspondence

  General Office Operations

  • Monitor and maintain security of the front desk area
  • Ensure the reception area is clean, organized, and welcoming
  • Assist with special projects and events as assigned
  • Provide backup support for other administrative functions during absences
  • Maintain confidentiality of information for employees and individuals served
  • Perform all other duties assigned by management
  • Comply with all safety policies and procedures and report all unsafe working conditions and potential hazards to immediate supervisor

  OTHER DUTIES

  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

  • High school diploma or equivalent required; Associate's degree preferred
  • 1+ years of administrative or customer service experience preferred
  • Strong written and verbal communication skills with professional demeanor
  • Excellent interpersonal skills and ability to interact with diverse populations
  • Proficient in Microsoft Office Suite Products and ability to learn new systems quickly
  • Multi-tasking abilities and strong organizational skills
  • Ability to work independently with minimal supervision
  • Criminal history must meet Wabash Center standards and regulatory requirements

• About the company

  An event to welcome new Purdue University students to the Greater Lafayette community! Lots to discover. Start with the Boiler Bridge Bash! #GreaterLaLa

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