NHS
Administrative Assistant
This job is now closed
Job Description
- Req#: C9213-24-0251?language=en&page=55&sort=publicationDateDesc
- To be responsible to answering the telephone, dealing with queries and relaying relevant information to members of the team.
- To ensure brokerage updates are updated on the patient board and wards informed where necessary.
- To support the Discharge Team with general administrative duties
- To assist with the processing of patient referrals on the Local Authority System
- To be responsible for updating the Local Authority System with confirmed discharge dates and confirming actual supported discharge figures for any given day
- To assist the Hospital Social Services Team with obtaining relevant health information for patients to aid with the assessment process.
- Experience in hospital administration setting
- Excellent verbal and written communication skills
- Ability to work under pressure.
- Answering the telephone in a professional manner and directing telephone queries to the relevant team member, taking messages where applicable
- To respond and deal with email queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate maintaining strict confidentiality at all times.
- To maintain an accurate record on various spreadsheets/trackers and ensuring this information is updated as and when required
- To maintain and utilize relevant hospital and social services systems, ensuring information is accurate and up to date.
- To assist the discharge team with printing and scanning of documents when required.
- To utilize diaries, rotas, movement boards and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required.
- To assist the discharge team with package of care queries and relaying this information in a timely manner
- To ensure all brokerage, placement and out of borough updates for patients on supported discharge are documented on EPIC.
- To update EPIC with relevant supported discharge information for patients as and when they are received.
- To attend hurdles at different intervals of the day and updating relevant information on both the hospital and local authority systems.
- To assist with the processing of incoming referrals on the Local Authority system for the Hospital Care Management Team
- To assist with updating the Local Authority system with hospital admission details for known patients with an open support plan.
- To assist with updating discharge information on the Local authority system for patients that have been discharged from hospital and notifying the relevant professional/team on the system
- Answering the telephone in a professional manner and directing telephone queries to the relevant team member, taking messages where applicable
- To respond and deal with email queries promptly, efficiently and politely, resolving local issues and referring to other relevant staff as appropriate maintaining strict confidentiality at all times.
- To maintain an accurate record on various spreadsheets/trackers and ensuring this information is updated as and when required
- To maintain and utilize relevant hospital and social services systems, ensuring information is accurate and up to date.
- To assist the discharge team with printing and scanning of documents when required.
- To utilize diaries, rotas, movement boards and relevant information to ensure effective communication throughout the team, including setting up meetings and taking minutes when required.
- To assist the discharge team with package of care queries and relaying this information in a timely manner
- To ensure all brokerage, placement and out of borough updates for patients on supported discharge are documented on EPIC.
- To update EPIC with relevant supported discharge information for patients as and when they are received.
- To attend hurdles at different intervals of the day and updating relevant information on both the hospital and local authority systems.
- To assist with the processing of incoming referrals on the Local Authority system for the Hospital Care Management Team
- To assist with updating the Local Authority system with hospital admission details for known patients with an open support plan.
- To assist with updating discharge information on the Local authority system for patients that have been discharged from hospital and notifying the relevant professional/team on the system
- Educated to at least 'O' level, GCSE standard or equivalent
- NVQ level 3 or equivalent demonstrable skills
- Administrative/office experience within the NHS or in a hospital environment
- Ability to remain calm under pressure
- Excellent interpersonal and verbal communication skills
- Educated to at least 'O' level, GCSE standard or equivalent
- NVQ level 3 or equivalent demonstrable skills
- Administrative/office experience within the NHS or in a hospital environment
- Ability to remain calm under pressure
- Excellent interpersonal and verbal communication skills
Job summary
The post holder will be responsible for providing a quality administrative service to professionals involved in the admission and safe discharge of adult patients in and out of King's College Hospital, including Orpington Hospital. To be responsible for the accuracy of patient information as it transfers from King's data systems to those of the Local Authority ensuring data accuracy and quality. To support patient flow across site and promptly deal with telephone and email queries in a professional manner.
Main duties of the job
Essential Criteria
About us
King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.
Date posted
26 March 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,129 to £28,649 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
213-PRUH-6179262
Job locations
Princess Royal University Hospital
Farnborough Common
Orpington
BR6 8ND
Job descriptionJob description
Job responsibilities
Main Duties and Responsibilities
1. Administrative Responsibilities
Supporting the Discharge Process
Supporting the Post Discharge Process
Full detailed job description attached.
Job responsibilities
Main Duties and Responsibilities
1. Administrative Responsibilities
Supporting the Discharge Process
Supporting the Post Discharge Process
Full detailed job description attached.
Person SpecificationPerson Specification
Education
Essential
Desirable
Knowledge / Experience / Skills
Essential
Education
Essential
Desirable
Knowledge / Experience / Skills
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Princess Royal University Hospital
Farnborough Common
Orpington
BR6 8ND
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
King's College Hospital NHS Foundation Trust
Address
Princess Royal University Hospital
Farnborough Common
Orpington
BR6 8ND
Employer's website
https://www.kch.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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