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Job Description
- Req#: C9319-25-0468?language=en&page=351&sort=publicationDateDesc
- Office and reception experience
- Good IT skills, previous knowledge of MS Word and Excel
- Good communication skills via the telephone, face to face and written
- A good standard of general education
- Experience of working within NHS
- Word processing to RSA level 2 or equivalent experience
- Good standard of general education.
- Appropriate NVQ in Admin/customer care
- Audio typing
- ECDL
- Office and reception experience
- Good IT skills, previous knowledge of MS Word and Excel
- Good communication skills via the telephone, face to face and written
- A good standard of general education
- Experience of working within NHS
- Word processing to RSA level 2 or equivalent experience
- Good standard of general education.
- Appropriate NVQ in Admin/customer care
- Audio typing
- ECDL
Job summary
North Tyneside Therapies Service is seeking to appoint an enthusiastic and motivated Administrative Assistant to provide a wide range of clerical support to our team. Applicants should have previous experience of working in a fast paced office environment and obtain excellent communication skills, face to face, virtually and over the telephone. Applicants will be exposed to sensitive and distressing information both written and verbal, where resilience is needed.
You will need to have the ability to prioritise your workload, maintain flexibility in the workplace and respond quickly to urgent queries from a variety of staff and patients, face to face, virtually and over the telephone.
Excellent word processing and IT skills are required and applicants should be competent in using a range of MS office packages.
The hours for the post are: -
Monday 9am - 5pmWednesday: 9am - 5pm and Thursday 11.30am - 7.30pm
The post holder must be willing to work flexibly to cover staff absence.
Main duties of the job
You will be using the telephone and computer simultaneously daily.
You will deal with queries via telephone, face to face and online/virtual from staff, patients and healthcare professionals. Transferring callers as appropriate and recording information timely and accurately.
Logging referrals from a range of sources and making, using computer systems and making and receiving calls to book appointments. Sending out letters to patients and health care professionals via post and email. Assisting in the sorting and distribution of incoming and outgoing mail. Maintain accurate records of incoming and outgoing goods and services, as delegated. Distribute reports, minutes, etc as directed...Be able to use other IT systems to support service development and audit.
Contribute to review, redesign, implementation and evaluation of administrative systems and processes.Maintain an electronic diary of room bookings. Maintain filing systems, manual and computerised and assist in the retrieval of required information/files as appropriate. Data entry onto local Data base and excel spreadsheets. Data entry onto patient computerised record. Scanning documents onto our patient record system.
Support the Administrative staff to maintain stationery supplies and equipment stock control system for the Service. Always Work within Policies and Procedures.
Attend relevant mandatory training.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do, and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Date posted
30 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year Pro rata per annum
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
319-7154576IO
Job locations
Hadrian Health Centre
Elton Street West
Wallsend
NE28 8QU
Job descriptionJob description
Job responsibilities
The post holder will work with people with different cultural backgrounds and ages, with a range of mental health difficulties, will respect diversity, and will be committed to equal opportunities.
The post holder will recognise the importance of people's rights, and act in accordance with legislation, policies and procedures. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Job responsibilities
The post holder will work with people with different cultural backgrounds and ages, with a range of mental health difficulties, will respect diversity, and will be committed to equal opportunities.
The post holder will recognise the importance of people's rights, and act in accordance with legislation, policies and procedures. To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.
Person SpecificationPerson Specification
Experience and Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience and Skills
Essential
Desirable
Qualifications
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Hadrian Health Centre
Elton Street West
Wallsend
NE28 8QU
Employer's website
https://www.northumbria.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Hadrian Health Centre
Elton Street West
Wallsend
NE28 8QU
Employer's website
https://www.northumbria.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.