• Job Description

  Req#: 66196

  Overview

  About TP

  TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

  With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

  TP and You

  Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

  This position is 100% onsite in Warren, MI. Work at home is not available for this position.

  Responsibilities

  Your Responsibilities

  • Provides administrative support on site client location to ensure efficient operation of the TP and clients
  • Answers phone calls, schedules meetings and supports visitors.
  • Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
  • Helps coordinate travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.
  • Coordinate and help plan events such as luncheons, prepare for visitors on site, motivational events
  • Exhibits polite and professional communication via phone, e-mail, and mail.
  • Provide support with shipping and tracking equipment
  • Supports team by performing tasks related to organization and strong communication.
  • Client support and escalations
  • Engage and interact with employees regarding incentives and acknowledgements, assist with preparation of incentive / bonus files
  • Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
  • Provides information by answering questions and requests.
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
  • Contributes to team effort by accomplishing related results as needed.
  • Lite cleaning and straightening up of the office
  • Assist with other responsibilities as needed
  • Responsible for multiple buildings on the TP campus and should expect to be moving around regularly
  • Picking up lunches and supplies
  • Note taking

  Qualifications

  Qualifications

  • Reporting Skills
  • Administrative Writing Skills
  • Microsoft Office Skills
  • Managing Processes
  • Organization
  • Analyzing Information
  • Professionalism
  • Problem Solving
  • Supply Management
  • Typing skills
  • Multi-tasking
  • Inventory Control
  • Verbal Communication
  • Ability to work on site
  • Access to vehicle and license required
  • Flexible with availability but primary work schedule is day time hours Monday through Friday

  TP Leadership Skills

  • Emotional Intelligence
  • Self-Awareness
  • Self-Management
  • Empathy
  • Knowledge
  • TP Processes (for internal only)
  • Call Center Acumen
  • Supervisor Role Understanding
  • Technology
  • Microsoft Office
  • Problem Solving
  • Problem Solving & Critical Thinking
  • Analytical Thinking
  • Interpersonal Skills
  • Assertive Communication
  • Active Listening
  • Leadership Skills
  • Feedback
  • Achievement orientation

  Be Part of Our TP Family

  It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

  TP is an Equal Opportunity Employer

• About the company

  We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

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