Position Details

Req ID:

req19541

Position Title:

Administrative Support Assistant I - Senior Administrative Support Assistant

Position Type:

Staff Full-Time

Position Number:

631862

OSU Campus:

Stillwater

Department:

Residential Life Administration

Location Address:

086 Bennett Hall
Stillwater, Oklahoma, 74078
United States

Hiring Supervisor:

Enrique Sanchez

Hiring Range
(Contingent upon available funding):

13.00 - 17.00, Hourly

Work Schedule:

M-F 8-5

Faculty Appt Period:

Job Summary:

We are seeking a detail-oriented Administrative Assistant to support our Housing Operations team. This position requires strong communication and organizational skills. Also plays a crucial role in customer service.

The Administrative Assistant will provide administrative support to the Facilities Operations team, including answering phones, responding to emails, and greeting visitors. This role will also be responsible for coordinating and tracking maintenance requests, repairs, and work orders using computerized maintenance management system modules in Star Rez. Additionally, the person in this role will schedule meetings, appointments, and keep residents informed on maintenance activities when needed.

The ideal candidate will be highly organized and should be comfortable working in a fast-paced environment. The office may handle significant phone call activity and conversations. The candidate should be comfortable working in a lively setting and can remain focused on their tasks.

Key Responsibilities

Process and manage resident documentation in Star Rez for work orders and maintenance requests.
Respond to e-mails and reply in a timely and professional manner.
Able to identify the difference between an emergency, an urgent matter, and routine situations while being able to respond accordingly.
Serve as the first point of contact for resident inquiries and maintain excellent customer service standards.
Coordinate with maintenance staff, property managers, and vendors to ensure timely resolution of facility issues
Schedule and coordinate team meetings, property inspections, and maintenance appointments

Special Instructions to Applicants

Education & Experience

Position Qualifications:

Required Qualifications:

High School/GED

Ability to lift and move up to 15 pounds

Excellent organizational and time management abilities

Outstanding written and verbal communication skills

Preferred Qualifications:

Associate degree

At least two years of administrative experience in property management, office management, or similar field

Experience working with the public in a customer service environment

Experience in student housing or multi-family residential property management

Knowledge of StarRez Housing System

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.