Bring your case management expertise to this unique opportunity with the Civil Resolution Tribunal!

The Civil Resolution Tribunal (CRT) is an independent entity that operates under the authority of the Civil Resolution Tribunal Act. The CRT is Canada’s first online tribunal and currently provides end-to-end dispute resolution services for disputes involving strata property, incorporated societies and co-operative associations, small claims up to $5,000 and motor vehicle personal injury disputes. The CRT encourages a collaborative, problem-solving approach to dispute resolution, rather than the traditional courtroom model by providing timely access to legal information, self-help tools, and dispute resolution services to help solve disputes as early as possible.

The Case Manager is a key point of contact with disputants and is critical to the CRT’s mandate to improve access to justice and to minimize operating costs by focusing disputants on early resolution of disputes and avoiding costly hearings. The CRT Case Manager has a statutory role to support the CRT in the resolution of the disputes within its jurisdiction by:
a) assisting the parties in reaching resolution by agreement through negotiation and facilitated settlement discussions;
b) reviewing the claims in a dispute and assisting the parties in identifying the facts relevant to resolving the dispute and the issues to be decided if the dispute is to be resolved by adjudication and confirming that the appropriate parties are named;
c) providing a neutral, non-binding evaluation where appropriate;
d) preparing the parties for adjudication, and
e) making a recommendation to the tribunal as to the process to be used in hearing a dispute.

The Case Manager performs these responsibilities primarily through an online process that involves high volumes of disputes and tight deadlines, while complying with the Civil Resolution Tribunal Act and Insurance (Motor Vehicle) Act and principles of administrative law.

Job Requirements:

• Degree or diploma related to law and/or dispute resolution, public or business administration. An equivalent combination of education, training and experience may be considered.
• A minimum of one (1) year of professional or volunteer experience in each of the following:
  • Experience in the interpretation and application of legislation, regulations, and policies.
  • Experience conveying information in plain language, both verbally and in writing.
  • Experience providing competent, timely, respectful, quality service to the public in a high-volume, fast-paced environment.
  • Experience managing a high-volume case load and individual case files in a customer service environment.
  • Experience working respectfully with individuals from diverse backgrounds, to listen and understand, and effectively manage angry, frightened, or distraught behaviour.

Preference may be given to applicants with/who:

• Identify as Indigenous (First Nations, Métis or Inuit).
• Experience facilitating dispute or settlement discussions.
• Training in mediation or negotiation.
• Are fluent in writing and speaking languages other than English.
• Experience interpreting and applying the Strata Property Act, laws related to small claims civil disputes (debt, goods and services, personal injury, personal property, and specific performance of agreements) and/or ICBC disputes.
• Experience working with medical and/or legal terminology with respect to personal injury claims.
  

For questions regarding this position, please contact Stacey.WarrenDavies@gov.bc.ca.

About this Position:
Seven (7) positions available.
An eligibility list may be established to fill future temporary and permanent vacancies.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.