Employer Industry: Insurance Technology

Why consider this job opportunity:
- Salary up to $29.00 per hour
- Opportunity for career advancement and growth within the organization
- Flexible hybrid or remote work options available
- Comprehensive health benefits including medical, dental, and vision insurance
- Support for mental health and wellness with free mental health services
- Paid time off, holidays, and various discounts for teammates

What to Expect (Job Responsibilities):
- Provide level 2 support for SaaS and custom-built insurance applications
- Deliver exceptional customer service through various communication channels
- Collaborate with team members across multiple levels and departments to optimize application use
- Troubleshoot and resolve user issues, escalating complex problems as necessary
- Support application conversion and implementation projects while adhering to security best practices

What is Required (Qualifications):
- Associate degree, technical certification, or equivalent experience
- 1-2 years of experience in customer service, technical support, application support, or insurance
- Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
- Strong problem-solving skills for technology-related issues and complex business scenarios
- Ability to follow and execute standard operating practices and procedures

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in computer science or equivalent experience
- Foundational knowledge of the insurance industry
- Experience providing technical support for SaaS applications
- Familiarity with CRM software (Dynamics, Salesforce)
- Knowledge of ITIL, Agile, and Scrum frameworks

#InsuranceTechnology #CustomerService #RemoteWork #CareerGrowth #EmployeeWellness

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