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Application Support Specialist (Temp-to-hire)
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Job Description
- Req#: 5060917008
Employer Industry: Aviation Software Solutions
Why consider this job opportunity:
- Salary up to $60,000 annually
- Temp-to-hire position with an initial six-month contract
- Opportunity to work with cutting-edge AI technology in aviation
- Supportive and collaborative work environment focused on customer satisfaction
- Chance to contribute to innovative solutions that enhance pilot efficiency and safety
What to Expect (Job Responsibilities):
- Respond to requests for assistance via phone, chat, or support ticket queue
- Become an expert on Flight Schedule Pro and LogTen solutions
- Solve problems and provide creative solutions to users, investigate/document bugs, and help prioritize efforts
- Log all customer interactions in the ticketing system and escalate issues when needed
- Communicate features and benefits of new releases to improve customer efficiency and utilization
What is Required (Qualifications):
- At least one year of customer service or customer-facing experience in a SaaS environment
- Strong experience with supporting iOS, iPadOS, and MacOS applications
- Ability to maintain professionalism, confidentiality, and integrity while accessing client data
- Excellent problem-solving skills and ability to apply diagnostic utilities for troubleshooting
- Effective communication skills to convey technical information to users
How to Stand Out (Preferred Qualifications):
- Experience in the aviation industry or familiarity with flight school operations
- Background in technical support or troubleshooting within software applications
- Knowledge of ticketing systems and customer support methodologies
#AviationSoftware #CustomerSupport #TechJobs #SaaS #CareerOpportunity
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