• Job Description

  Req#: 48165

  Overview

  Pay Range: $60,000 - $65,000

  This position will support the Minnesota Area

  WHO WE ARE

  Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.

  We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence—performing our best to bring world-class entertainment to our guests.

  WHAT WE LOOK FOR

  Total rock stars. We’re on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.

  We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that’s you?

  WHAT TO EXPECT

  We’re a billion-dollar company with the soul of a start-up, which means we’re a tight-knit team that moves quickly. Each day brings something new and unexpected—and this is where we thrive. We dream big and so should you. If you’re ready to collaborate, innovate, own your projects, and think outside the lanes, then it’s time for us to talk.

  Check Us Out!

  Are you a self-starter with field service technician expertise who exceeds customer service expectations? We would love to have you become a respected member of our team! You will drive service success with a goal of improving customer satisfaction and increasing profitability. If you want a career at a growing company with plenty of room for growth where your direct influence and opinions matter, then consider working for us. You will experience the excitement of fostering team unity as you work in close collaboration with management and fellow team members to create positive working relationships.

  ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:

  • Train/support center staff and service amusement (arcade games, laser tag) and technical equipment in Bowlero centers that require installation, inspection, repair, replacement, rotation and preventative maintenance
  • Provide advice for testing and deployment of computer field technology

  • Deploy computers, communications equipment and other associated voice and data technology as well as support enterprise-wide initiatives at new or remodeled center hardware installs and application rollouts

  • Ensure proper asset tracking

  • Use software and hardware to provide technical analysis and troubleshooting for various computer technologies such as IT communications, Point of Sale computers, mobile devices, printers, networks, cabling, servers and associated voice and data systems
  • Offer assistance to Bowlero centers by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests
  • Handle assigned tasks through a proprietary incident and request management systems and provide regular reports to management on work performed

  • Assist centers in the selection and presentation of prizes at the redemption counters by determining the merchandise to be stocked
  • Train center staff in various repairs, preventative maintenance and revenue optimization techniques
  • Operate company vehicle
  • Train and supervise center staff in the proper Bowlero Corporation service standards
  • Implement and perform all existing, new and revised Bowlero service standards or standard operating procedures that are related to your area

  • Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs and being able to respond to immediate issues such as down centers
  • Other duties may be assigned

  SUPERVISORY RESPONSIBILITIES:

  JOB SKILLS & QUALIFICATIONS:

  • The Area Technology Manager possess a highly developed sense of customer service and interpersonal skills including high integrity, demonstrate respect for and work in a professional manner with all individuals (customers, vendors, and coworkers), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). The Area Technology Manager must be a strong team player, a people developer, and have a high level of profit and loss capabilities

  • Experience in trouble shooting network issues, network testing, tracing and installing network cables, etc.
  • High-level ability to test, troubleshoot, service, and repair computer equipment
  • Ability to adapt to dynamic work schedules and flexible shifts by working with a high sense of urgency

  • Familiarity with POS equipment a plus
  • Valid driver’s license

  EDUCATION AND/OR EXPERIENCE: 5+ years’ experience in a service or technical support role with some exposure to Arcade Game Room Operations, Electronics and Mechanical Repairs. Technical degree or certification strongly preferred.

  WORK ENVIRONMENT/PHYSICAL DEMANDS: Bowling center environment where you will walk, bend and stand for periods of time, and may be asked to occasionally lift objects with some assistance. The noise level is typical for bowling.

  BENEFITS & PERKS

  UPWARD MOBILITYBowled careers start here—and career advancement is the proof. Last year alone, more than 25% of Bowlero’s corporate staff received internal promotions for a job well-done.COMPETITIVE COMPENSATIONWe offer industry-leading compensation to attract the best and brightest in the marketplace. Enjoy competitive salaries, exceptional benefits, and a friendly work environment where you can thrive.COMPREHENSIVE BENEFITSWhen you’re worried about health, you can’t focus on wealth. That’s why we offer robust benefit packages that include health, dental, and vision, in addition perks that make life easier and more rewarding, like flexible spending accounts, generous PTO packages and company stock discounts.MISSION & CULTUREOur company culture reflects our commitment to world-class entertainment. We’re more than just coworkers; we’re a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks (like discounts on bowling, parties, and other good stuff).

  #BowleroCorp

  #LI-FC1

• About the company

  Bowlero Corp is the largest owner and operator of bowling centers in the world, delivering a strikingly unique experience to over 28 million guests at more than 300 Bowlero, Bowlmor Lanes, and AMF locations throughout North America. From value-based and mid-range brands to premium, high-end venues, Bowlero Corp combines exceptional service, incredible value, first-class amusements, and the classic fun of bowling—all for an unforgettable entertainment experience. And now, with the Professional Bowlers Association (PBA), we’re taking things to the next level, bringing the sport to millions of fans both across the country and throughout the world.

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