Job Description:

The Asset Protection Manager oversees Asset Protection across all restaurant locations, with a focus on cash handling, training, point of sale (POS) system analysis, operational audits, policy compliance, and ensuring the safety of both Team Members and guests. Additionally, this position supports corporate compliance initiatives by upholding company policies, procedures, and directives. Through proactive training, clear communication, and data analysis, this role helps safeguard company assets. Responsibilities also include conducting investigations into theft, policy violations, and management concerns.

Family: Work together to make everyone feel at home, and we step up when someone needs help

• Support and educate Team Members and leadership on asset protection best practices

• Partner with Operations, HR, and Legal teams to ensure a safe and secure work environment

• Conduct thorough investigations into theft, policy infractions, and management concerns with professionalism and integrity

• Ensure compliance with security policies and procedures

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Analyze trends in POS transactions, identifying irregularities in voids, discounts, and cash variances

• Develop and implement restaurant audit plans focused on cash handling, POS transactions, and personal safety

• Create, maintain, and update policy documents, training materials, and company-wide communications to drive awareness and compliance

• Effectively track and clearly communicate case investigation findings to leadership

Energy: We move with urgency and passion, while maintaining attention to detail

• Act quickly to identify and address security risks before they escalate

• Utilize video surveillance, data analytics, in-person observations, and interviews to investigate suspected policy violations, theft, and irregular POS activity

• Provide comprehensive training to field management and Team Members

Fun: We entertain our guests, we connect authentically, and we make each other smile

• Create a culture of security awareness without instilling fear – engage employees in interactive, effective training

• Foster a positive and open environment where Team Members feel comfortable reporting concerns

• Other work or projects as assigned

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred

• Must hold at least one certification – CFI, CFE, or LPC

• Completion of Wicklander-Zulawski (or similar) interviewing courses is required

• Minimum 5 – 7 years experience in Asset Protection/Loss Prevention within a restaurant or retail environment

• Strong investigative and analytical skills with a keen eye for identifying irregularities

• In-depth knowledge of restaurant/retail operations, inventory controls, and POS systems

• Experience with Envysion and/or MIRUS a plus

• Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to create and maintain Excel workbooks with data and graphs

• Excellent communication and presentation skills, with the ability to engage and train Team Members

• Self-motivated and able to work independently while collaborating effectively with cross-functional teams

• Excellent written and verbal communication skills

• Strong attention to detail, analytical and problem-solving skills

• Occasional travel may be required

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.