• Job Description

  Req#: 34GXM
  Role: Assistant Director, K-12 Delivery Specialist (Contract)
  
  Location: Fully remote.
  
  Role Type: Full time, individual contributor
  
  Travel: Up to 10% to school and district locations
  
  About the Team
  
  Our Operations division manages digital test delivery for millions of students each year. The assessment delivery team oversees the successful execution of large-scale digital assessments. That means making sure test sites meet security and network requirements, proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and materials, and testing issues are addressed quickly. The team plays a critical role in the success of students and educators before, during, and after test day, and works closely with partners across the organization and the education sector to improve testing technology, customer experience, and testing outcomes.
  
  This team works closely with the state partner success team as well as external stakeholders, primarily district assessment coordinators and school test coordinators.
  
  About the Opportunity
  
  As a K-12 Delivery Specialist, you will support the implementation of a state's digital assessment program. You will be the escalation point of contact for the state's district and school test coordinators as they prepare for and deliver their assessments. You will work closely with internal partners to ensure a successful test administration at every eligible school in partner states. That includes delivering training to district and school stakeholders and managing escalations in a timely manner within specified state guidelines and internal policies.
  
  You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.
  
  What You Will Do
  
  Provide Assessment Delivery Support (65%)
  • Serve as the business contact between schools and districts and internal teams to address and resolve exceptions and escalated cases
  • Establish strong relationships with internal stakeholders across the organization
  • Act as the subject matter expert on the assessment program, providing guidance to district and school test coordinators
  • Conduct proactive readiness outreach to prepare schools and districts for administering digital tests
  • Act as the voice of the customer during policy, process, and solutioning discussions
  • Lead and deliver all contractually required training sessions and remote office hours with schools and districts
  • Respond to district and school inquiries by email and phone, providing on-site support as needed, and escalate issues appropriately
  • Work within aggressive timelines on extremely sensitive cases that impact test administration
  • Design and implement manual workarounds for exceptions and edge cases
  • Make recommendations to streamline or automate manual processes
  • Provide manual support for data entry and exceptions when needed
  • Assist with risk and issue management
  • Coordinate with technical support, delivery, accommodations, and customer engagement teams to ensure timely resolution of issues
  
  Facilitate Communication Between Schools, Districts, and Internal Teams (20%)
  • Communicate formally and informally about the assessments and their status to internal partner teams
  • Conduct trainings and provide white glove support on behalf of internal teams
  
  Drive Continuous Improvement (15%)
  • Identify patterns and trends in customer needs and propose solutions related to operational workarounds, field-level pinch points, and ideal approaches for delivering trainings and handling escalations
  • Contribute to process recommendations and assist in implementing them for future administrations
  • Perform ad hoc duties or tasks as assigned
  
  About You
  • 3 to 5 years of related work experience in K-12 educational technology, training, the assessment industry, and/or K-12 school, state, or central office settings
  • Demonstrated communication skills, including effective oral communication and direct, concise writing. Experience communicating with customers and educators about key elements of program management is highly desired
  • Experience developing and leading training workshops and webinars
  • Ability to take initiative and contribute to building a stronger assessment program
  • Experience with a wide variety of tools, including Microsoft Office, Salesforce, and Smartsheet, with the flexibility to leverage the best tool for each problem
  • Experience using AI tools (Claude) to develop tactical solutions
  • A strong desire to learn and improve, continuously enhancing customer engagement by leveraging feedback
  • Ability to coordinate multiple responsibilities at once with a fast, flexible, cooperative work style and the ability to reprioritize as needed
  • Comfort working in ambiguity, with evidence of the ability to create clarity and a path forward
  • Ability to travel up to 10% of your time to school and district locations
  
  What We Expect From Everyone
  • A passion for expanding educational and career opportunities and mission-driven work
  • Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning new digital tools independently and proactively
  • Clear and concise communication skills, written and verbal
  • A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
  • A drive for impact and excellence: solving complex problems, making data-informed decisions, and prioritizing what matters most
  • A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
  • Authorization to work in the United States
  
  Pay Rate Range: $50-$60 per hr (Depending on Experience)
  
  nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.
  
  nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.
  
  What nextSource Provides:
  
  • Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
  • Voluntary STD & LTD | New York Life
  • 401(k) Retirement Planning | Fidelity
  • Discount Program
  
  
  *You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.
  
  
  • Published on 11 Jun 2026, 10:06 PM

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