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Assistant Manager - Customer Experience (Hybrid / Remote in Northeast Area)
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Job Description
- Req#: 3683563
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $72,800 per year
- Comprehensive benefits package including medical, dental, and vision insurance
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work environment with remote work options
- Generous paid time off including vacation, sick leave, and wellness/birthday time off
What to Expect (Job Responsibilities):
- Serve as the primary contact for assigned medical and academic accounts, ensuring consistent customer support and satisfaction
- Conduct onboarding calls, implementation sessions, and follow-up Q&A trainings (virtual or in-person)
- Manage key institutional portfolios across healthcare, medical education, and research sectors
- Lead operational alignment efforts between InBody New York and InBody USA, focusing on system integration and process standardization
- Onboard, coach, and train new or junior Customer Experience Managers
What is Required (Qualifications):
- 3+ years of experience in customer service, account management, or client success, preferably in healthcare or medical device sectors
- Strong organizational and time-management skills, able to manage multiple accounts and operational projects simultaneously
- Excellent communication, presentation, and interpersonal skills (written and verbal)
- Demonstrated leadership ability or experience in training, mentoring, or team coordination
- Proficiency in Microsoft Office 365, Google Workspace, Freshdesk, and CRM systems (Zoho preferred)
How to Stand Out (Preferred Qualifications):
- Prior experience in a Customer Experience role or in operations coordination between multiple business units
- Experience developing internal workflows, CRM integrations, or customer documentation systems
- Familiarity with healthcare or institutional procurement processes
#HealthTechnology #CustomerExperience #CareerOpportunity #HybridWork #LeadershipDevelopment
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