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Associate Customer Success Manager, Managed Services
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Job Description
- Req#: R25_00002024
Employer Industry: Information Technology Solutions
Why consider this job opportunity:
- Salary up to $84,784 based on experience and skill set
- Annual bonus target of 5% subject to terms and conditions of the plan
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and business outcomes
- Travel opportunities of up to 10% to other employer locations or client sites
What to Expect (Job Responsibilities):
- Establish a trusted relationship with a predominantly digital customer base
- Act as the main point of contact for a group of shared customers, understanding their business objectives and challenges
- Develop and execute customer success plans to aid customers in achieving their business outcomes
- Analyze customer data to improve the customer experience and drive adoption of managed services
- Collaborate with internal teams to address customer inquiries, concerns, and technical issues
What is Required (Qualifications):
- Associate Degree plus 1 year of experience in IT relationship management, project management, or account management; OR 3 years of experience in a relevant field
- Exceptional verbal, written, social, presentation, and interpersonal skills
- Ability to prioritize and manage multiple priorities simultaneously
- Strong analytical skills with a proven ability to collaborate and problem-solve
- Strong understanding of Managed Services or IT and ITIL Foundation Certification
How to Stand Out (Preferred Qualifications):
- PMP and/or Project Management experience
- In-depth knowledge of Microsoft Office Suite
- Gainsight experience
- ServiceNow experience
#InformationTechnology #CustomerSuccess #CareerOpportunity #CompetitivePay #ITManagement
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