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Associate IT Support Analyst
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Job Description
- Req#: 7408660
Employer Industry: Customer Engagement Technology
Why consider this job opportunity:
- Salary up to $60 per hour
- Opportunity for career advancement and growth within the organization
- Paid parental leave and flexible PTO options
- Comprehensive benefits including medical, dental, vision, and life insurance
- Supportive and collaborative work environment that values continuous learning
- Chance to work with cutting-edge technology and make a positive impact on user experience
What to Expect (Job Responsibilities):
- Serve as the primary on-site support for employees, ensuring a smooth office environment
- Manage user accounts and permissions for secure access to necessary systems
- Provide hands-on support for Mac and Windows devices, resolving hardware and software issues
- Conduct onboarding and offboarding processes, enhancing the Day 1 experience for new hires
- Document IT processes and contribute to ongoing improvements within the team
What is Required (Qualifications):
- Familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts
- Experience or interest in admin tools such as Zoom, Slack, Gmail, or Atlassian
- Technical background with hands-on experience in troubleshooting printers, Wi-Fi, and basic A/V equipment
- Excellent customer service skills, demonstrating patience and empathy in interactions
- Strong written and verbal communication skills, capable of translating technical concepts clearly
How to Stand Out (Preferred Qualifications):
- Certifications in Slack Admin, Okta Admin, or Google Workspace Admin
- Experience with JAMF and Intune
- Apple certifications such as ACMT or ACiT
#CustomerEngagement #ITSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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