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Associate Manager, Client Success-Hybrid in Chicago
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Job Description
- Req#: 5012595007
Employer Industry: Financial and Marketing Services for Restaurants
Why consider this job opportunity:
- Salary up to $95,000
- Eligible for a 10% bonus, totaling potential compensation of up to $104,500
- Comprehensive benefits package, including flexible PTO and 11 company holidays
- Generous dining reimbursement when dining with restaurant customers
- Opportunity to lead and develop a high-performing team in a collaborative environment
- Supportive company culture focused on personal growth and success
What to Expect (Job Responsibilities):
- Manage, coach, and develop a team of up to ten Client Success Managers to achieve departmental KPIs
- Conduct regular one-on-ones and team meetings to foster communication and accountability
- Implement quality assurance initiatives and process improvements to enhance team performance
- Serve as an escalation point for complex client concerns, ensuring timely resolutions
- Collaborate with other department leaders to improve client satisfaction and operational efficiency
What is Required (Qualifications):
- Bachelor's degree in Business, Communications, or a related field (or equivalent experience)
- 3-4+ years of experience in Client Success, Account Management, or Customer Experience, with at least 2 years in a leadership role
- Proven success in managing performance-driven teams and achieving client retention goals
- Proficiency with CRM and client success platforms (e.g., Salesforce, Gainsight, HubSpot)
- Exceptional leadership, communication, and interpersonal skills
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in financial services and/or restaurant industries
- Strong analytical and problem-solving abilities
- Competent in facilitating meetings and managing performance metrics
- Ability to lead a large and growing team while maintaining high morale
#FinancialServices #ClientSuccess #LeadershipOpportunity #CareerGrowth #EmployeeBenefits
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